1997 Mci E4500 problems, complaints & recalls
Safety recalls (1)
Steering:hydraulic Power Assist System 2019-01-07 · campaign 19V027000 · 2,089 vehicles
Defect: Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds.
Risk: Loss of steering control may increase the risk of a crash.
Fix: MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Steering 2018-12-20 · SB 3118 · Service Bulletin/Repair Instructions
this service bulletin informs affected owners of 1997-2013 e4500 and 2001-2015 j4500 model coaches equipped with rear axle steering (ras) system of the importance of maintaining tag axle caster, and provides the procedure to adjust the caster, if necessary.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.