2000 Pierce Velocity problems, complaints & recalls
Safety recalls (2)
Power Train:axle Assembly:axle Shaft 2017-05-30 · campaign 17V348000 · 225 vehicles
Defect: Pierce Manufacturing (Pierce) is recalling certain 1999-2013 Arrow XT, Dash, Enforcer, Quantum and Velocity fire trucks equipped with the electric All-steer rear steering option. The affected vehicles have rear steer axle shafts that were not properly heat treated.
Risk: Axle shafts that are not properly heat treated may break and potentially disable the vehicle, increasing the risk of a crash.
Fix: Pierce will notify owners, and dealers will replace the rear steer axle shafts, free of charge. An interim notice was mailed on July 24, 2017. The recall began June 3, 2020. Owners may contact Pierce customer service at 1-888-974-3723.
Steering 2010-09-21 · campaign 10V423000 · 2,652 vehicles
Defect: PIERCE IS RECALLING CERTAIN MODEL YEAR 1998 THROUGH 2008 ARROW XT, LANCE, VELOCITY, ENFORCER, IMPEL, AND DASH CUSTOM FIRE APPARATUS VEHICLES MANUFACTURED FROM MAY 30, 1998 THROUGH NOVEMBER 25, 2008. THE STEERING GEAR BRACKET MAY FRACTURE AND BREAK. IF THIS OCCURS THE STEERING GEAR MAY DETACH FROM THE VEHICLE.
Risk: DETACHMENT OF THE STEERING GEAR WILL RESULT IN A LOSS OF STEERING CONTROL THAT COULD CAUSE A CRASH.
Fix: PIERCE WILL NOTIFY OWNERS AND DEALERS WILL INSTALL A NEW STEERING GEAR MOUNTING BRACKET FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 12, 2010. OWNERS ARE BEING INSTRUCTED TO INSPECT THE STEERING GEAR BRACKET PRIOR TO EACH TRIP. THE REMEDY TO REPAIR THIS DEFECT IS EXPECTED TO BEGIN NO EARLIER THE JANUARY 31, 2011. OWNERS MAY CONTACT PIERCE AT 1-888-974-3723.
Service bulletins (12)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2024-11-15 · SB_651_1 · Service Bulletin/Repair Instructions
this bulletin is to support the dealer network when replacing a asl 360 ecu that requires programming on the truck.
Electrical System 2024-10-30 · SB_474_1 · Service Bulletin/Repair Instructions
software update for fault codes on command zone display: this software update may help remove ambiguity between active and inactive engine error codes shown on the command zone display.
Unknown Or Other 2024-10-01 · SB_468.2 · Service Bulletin/Repair Instructions
provide alternate solution if door linkage rods (between inner door handle) and the door latch release from the rod lock. this alternate solution is a cable operated system and may require higher than normal pull force to unlatch the door from the inside.
Exterior Lighting 2024-09-04 · WB_706 · Warranty Program/Extension
all roto rays are warranted to the purchaser for twenty-four months from the date of service against defects in material or workmanship. during the warranty period products found to be defective will be repaired or replaced (at roto rays option) without charge. the defective light must be returned t
Unknown Or Other 2024-06-11 · PB_683 · Service Bulletin/Repair Instructions
cab insulation upgrades are available as a product enhancement to provide additional support for the hvac system during periods of excessive heat.
Equipment 2024-02-11 · PB_560.2 · Service Bulletin/Repair Instructions
replacement step options for discontinued power steps on impel/velocity⢠chassis.
Showing the 6 most recent of 12 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.