2002 Dodge Ram Van problems, complaints & recalls
Most-reported problem areas: Electrical System (3) · Structure:body (2) · Steering (2)
🧭 Reliability snapshot
Compared against other Dodge Ram Van model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (0)
No recalls on record for this model year (campaigns announced since 2010).
Service bulletins (38)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System:ignition:anti-Theft:immobilizer/Proximity:key/Sender 2020-07-22 · 9004275 · Service Bulletin/Repair Instructions
key, master if replacing the key/fobik on a wj, kj, tj, or pt cruiser, use the "ac" nic level part number. the "ab" nic level will not program to these platforms. for all other platforms, if the "ab" nic level will not program to the vehicle, use the "ac" nic level part and submit a part warranty.
Electrical System:ignition:anti-Theft:immobilizer/Proximity:key/Sender 2020-07-22 · 9004275 · Service Bulletin/Repair Instructions
key, master if replacing the key/fobik on a wj, kj, tj, or pt cruiser, use the "ac" nic level part number. the "ab" nic level will not program to these platforms. for all other platforms, if the "ab" nic level will not program to the vehicle, use the "ac" nic level part and submit a part warranty.
Structure 2020-04-30 · 23-015-20 · Service Bulletin/Repair Instructions
disinfectant solution recommended for covid-19
Equipment 2020-04-22 · 08-049-20 · Service Bulletin/Repair Instructions
charging system, battery diagnostic tools and warranty this information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
Structure 2019-11-20 · 3100519 · Service Bulletin/Repair Instructions
use of aftermarket parts this bulletin involves discussing fca us llc position with regard to collision repair industry awareness regarding the use of aftermarket parts.
Structure 2019-11-20 · 3100319 · Service Bulletin/Repair Instructions
use of salvage/recycled parts this bulletin involves discussing fca us llc position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
Showing the 6 most recent of 38 bulletins. Search all of them free at nhtsa.gov.
What owners report
2015-02-10 · Structure:body · 165,000 mi“took van in for inspection and was informed that the entire frame had rust issues. was told the front frame was so bad i should just park it as that anything from the radiator to the engine could just fall out with one good jolt. did a little research and found this is a common problem with these vehicles as with the toyota trucks. the body shop i…”
2014-08-28 · Structure · 110,000 mi“on 8/8/14, a loud banging sound occurred when going over bumps and railroad tracks while driving to work. at that time, stopped driving van until were able to take it to bettenhausen chrysler jeep in tinley park, il. on 8/14/14. on the same date, we were informed the vehicle was unsafe to drive. the area around the sway bar is completely rusted …”
2011-06-22 · Steering · 140,000 mi“tl* the contact owns a 2002 dodge ram 2500 van. the contact stated while driving 2 mph the steering mount broke from the frame causing a faulty wheel alignment. the vehicle was towed to the contacts home. the contact inspected the frame and notice excessive rust on the frame. the contact called the manufacturer regarding the frame and the manufac…”
2011-04-24 · Structure:frame And Members · 140,000 mi“total loss of steering due to severe frame rot, which led to the detachment of the steering mounts on the passenger side. luckily it happened at a slow speed, at that point had to be towed. had just exited highway at speeds of 65 mph. i informed dodge of this problem approximately 6 months ago, basically they don't care. vehicle is only 8 years old…”
2010-05-10 · Electrical System · 88,000 mi“all power stops to vehicle, shutting entire engine, power brakes, steering off. it occurs daily, whil edriving on roads/freeways, creating a seriously hazardous situation. dealer previously replaced the power control module. problem recently started again. dealer wants to replace the pcm again at huge cost, but cannot replicate problem and in…”
2009-10-27 · Steering · 56,000 mi“tl*the contact owns a 2002 dodge ram van 3500. while the vehicle was parked the steering wires broke in half and the steering box snapped off. he attempted to file a claim with the manufacturer and was denied; however, a supervisor advised him to have the steering box diagnosed by the dealer. he has not taken the vehicle to the dealer. the failure …”
2008-09-28 · Electrical System · 56,059 mi · 🔥 fire“this vehicle belongs to verizon communications. the van had an under hood fire that originated in the abs module area. the driver noticed smoke coming from under the hood of the van while it was parked at a jobsite where he was working. he called 911 and extinguished the fire with a fire extinguisher. he disconnected the battery cables. daiml…”
2007-03-14 · Seats:front Assembly:power Adjust · 15,385 mi“tl* the contact owns a 2002 dodge 1500 ram van. during a routine tune up on the vehicle the contact was lying on floor with his back facing the driver's seat when the power seat button was accidentally engaged. the contact was pined between the seat and the pedal well. the contact was unable to reach the switch to pull the seat back. someone …”
2006-01-11 · Service Brakes, Hydraulic:foundation Components:hoses, Lines/Piping, And Fittings · 36,600 mi · 💥 crash“on 11/07/05 i was driving north bound on western ave at approx 4:30 pm,traveling at 40 mph approaching a red light in the right lane with 4 cars in front of me all ready stopped,upon my de pressing of the brake pedal there was no brakes, i tried again ,i down shifted ,at the last second i swerved violently to miss the cars in the first two right l…”
2005-04-28 · Fuel System, Gasoline:storage“i have a problem with the gas tank on my full size van. after coming to a stop a thud can be felt coming from under the van. it only happens when the fuel level reaches 3/4 to 1/2. the dealer told me there are no baffles in the tank and replacing the tank may not cure the problem. i am concerned that this may become worse.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.