2004 Four Winds Mandalay problems, complaints & recalls
Most-reported problem areas: Visibility:windshield (1) · Visibility/Wiper (1)
Safety recalls (1)
Equipment:recreational Vehicle/Trailer 2010-11-16 · campaign 10V563000 · 3,488 vehicles
Defect: TMC IS RECALLING CERTAIN MODEL YEAR 2004-2011 DAMON AND FOUR WINDS RECREATIONAL VEHICLES EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.
Risk: THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK, MAY NOT SHUT-OFF IN SUFFICIENT TIME TO PREVENT A FIRE.
Fix: TMC IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL NFORMATION. THE RECALL BEGAN ON JANUARY 12, 2011. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR THOR MOTOR COACH AT 1-877-855-2867.
Service bulletins (4)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine And Engine Cooling:cooling System 2006-03-01 · 2010 · Service Bulletin/Repair Instructions
cooling system overheating. some four winds mandalay recreational vehicles with side radiators and a 400-horsepower engine. *tt
Equipment:recreational Vehicle/Trailer 2006-01-03 · 0503 · Service Bulletin/Repair Instructions
the thermal toilet break may be of a 30 amp rating, rather than the suggested 40 amp rating. this inconsistency will not create a fire or safety hazard but will affect the use and operation of the toilet. *tt
Equipment:appliance:air Conditioner 2004-07-28 · 0403 · Service Bulletin/Repair Instructions
complaint of the front a/c unit shedding prior to the rear a/c unit. *tt
Structure:body 2004-07-24 · 0402 · Service Bulletin/Repair Instructions
the patio awning and brackets on certain motorhomes may not have been properly sealed during the manufacturing process. *tt
What owners report
2015-05-04 · Visibility/Wiper“i bought a 2004 mandalay, valued at $150,000 from rcd sales in 7/14. when i bought it, had 2 broken windshields and the contract stated rcd would replace them. richardson glass installed both. at that time i was told that the 2004 mandalay (and 05) had a factory problem with the structural front, around the windshields, wasn't enough structural su…”
2010-08-12 · Visibility:windshield · 40,000 mi“rv windshield pops out on passenger side upper corner= has been reset twice in last year. previous owners also had same problems.this is a safety concern=manufacture four winds will not fix problem on 2004 mandalay being it is out of warranty and last complaint on windshield was 2007. rv was a repo. i purchased rv in 2009. windshield has popped out…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.