2009 Aev Ambulance Wheelchair Van problems, complaints & recalls
Safety recalls (2)
Equipment Adaptive/Mobility 2016-01-04 · campaign 16V001000 · 9 vehicles
Defect: Halcore Group, Inc. (Halcore) is recalling certain model year 2006-2013 American Emergency Vehicles (AEV) Ambulance Wheelchair Vans manufactured January 2, 2006 to March 15, 2013, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
Risk: If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
Fix: Halcore will notify the owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on January 13, 2016. Owners may contact Ricon Customer Service at 1-800-322-2884 or AEV customer service at 1-800-374-9749. Halcore's number for this recall is 15E-068.
Equipment Adaptive/Mobility 2014-12-02 · campaign 14V767000 · 9 vehicles
Defect: Halcore Group, Inc. (Halcore) is recalling certain model year 2006-2013 American Emergency Vehicles (AEV) Ambulance Wheelchair Vans manufactured March 1, 2006, to March 31, 2013, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack.
Risk: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Fix: Halcore will notify owners to take their vans to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on December 10, 2014. Owners may contact American Emergency Vehicles at 1-800-374-9749 or Ricon customer service at 1-800-322-2884.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2020-10-31 · HSB103120 · Service Bulletin/Repair Instructions
code of federal regulations title 49 part 579.5 notices, bulletins, customer satisfaction campaigns, and other communications october 2020
Equipment:other:owners/Service/Other Manual 2020-02-05 · 1 · Service Bulletin/Repair Instructions
code of federal regulations title 49 part 579.5 notices,bulletins, customer satisfaction campaigns.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.