2009 Peterbilt 387 problems, complaints & recalls
Most-reported problem areas: Steering (1) · Engine (1)
Safety recalls (5)
Electronic Stability Control (Esc) 2020-04-06 · campaign 20V199000 · 460,515 vehicles
Defect: PACCAR Incorporated (PACCAR) is recalling certain 2008-2019 Peterbilt 330, 335, 337, 340, 348, 365, 367, 384, 386, 387, 388, 389, 567, 579 and 587 vehicles and 2008-2020 Kenworth T170, T270, T370, T660, T680, T800, T880, and W900 vehicles equipped with NAMUX Software. In the event that the Anti-lock Brake System (ABS) loses battery and/or ignition power to the controller, the dash warning light for the ABS may not illuminate to warn the driver of the loss of ABS. As such, these vehicles fail
Risk: If the driver unknowingly operates the vehicle without the ABS functioning, there would be an increased risk of a crash.
Fix: PACCAR will notify owners, and dealers will update the NAMUX software within the cab control module, free of charge. PACCAR issued owners an interim notification on June 4, 2020. The recall began May 26, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's number for this recall is 20pbc AND 20KWB.
Equipment:other:labels 2015-03-06 · campaign 15V132000 · 213,230 vehicles
Defect: PACCAR Incorporated (PACCAR) is recalling certain model year 2006-2016 Peterbilt 587, 579, 567, 389, 388, 387, 385, 382, 379, 378, 367, 365 and 357 trucks manufactured July 25, 2005, to February 26, 2016. The affected vehicles may be equipped with Tire and Rim Certification Labels that list a tire pressure below the actual correct amount. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 120, "Tire selection and rims and motor home/recrea
Risk: If the tires are underinflated due to the incorrect inflation pressure listed on the label, the truck may not be able to carry the maximum gross vehicle weight rating (GVWR) load listed without experiencing tire failure which would increase the risk of a crash.
Fix: Peterbilt will notify owners and mail them a corrected Tire and Rim certification label, free of charge. The recall began on June 19, 2015. Owners may contact Peterbilt customer service at 1-940-591-4000. PACCAR's number for this recall is 215-D.
Engine And Engine Cooling 2011-03-24 · campaign 11V203000 · 5,831 vehicles
Defect: PACCAR IS RECALLING CERTAIN MODEL YEAR 2007-2011 KENWORTH C500, T2000, T600, AND T660, AS WELL AS MODEL YEAR 2009-2011 PETERBILT 387 AND 388 TRUCKS EQUIPPED WITH CATERPILLAR C15 ENGINE AND MANUFACTURED FROM MAY 11, 2006, THROUGH SEPTEMBER 17, 2010. DEGRADATION OF A COMBUSTION TUBE WELD CAN CAUSE RADIAL HEAT IMPINGEMENT ON THE BODY WHICH MAY BURN THROUGH CERTAIN BODIES USED ON C15 ENGINES.
Risk: THIS COULD RESULT IN A FIRE.
Fix: CATERPILLAR IS HANDLING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. PLEASE SEE CATERPILLAR'S DEFECT REPORT 11E-006. CATERPILLAR WILL REPLACE THE SINGLE PIECE COMBUSTION TUBE WITH A THICK WALL COMBUSTION TUBE WHICH WILL NOT ALLOW THE HEAT TO BREAK THROUGH. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. DUE TO A PARTS SUPPLY ISSUE, OWNERS WILL BE NOTIFIED BY THE END OF APRIL 2011 ABOUT THE SAFETY DEFECT, AND WILL THEN BE NOTIFIED AGAIN ONCE THE FREE REMEDY IS AVAILABLE, CURRENTLY ESTIMA
Fuel System, Other:storage:tank Assembly 2011-02-23 · campaign 11V127000 · 4,664 vehicles
Defect: PACCAR IS RECALLING CERTAIN MODEL YEAR 2008-2012 KENWORTH T2000, T660, T700, T800, AND W900, AS WELL AS MODEL YEAR 2009-2012 PETERBILT 365, 367, 384, 386, 387, 388, 389, AND 587 TRUCKS EQUIPPED WITH PACCAR MX ENGINES. THE OIL MODULE CENTRIFUGAL SPINNER FILTER CAP IN THE PACCAR MX ENGINE MAY BECOME LOOSE, POSSIBLY ALLOWING THE CAP TO COME OFF AND ENGINE OIL TO PARTIALLY DISCHARGE FROM THE OIL MODULE ONTO EXHAUST COMPONENTS.
Risk: THE DISCHARGE OF ENGINE OIL ONTO EXHAUST COMPONENTS WHICH ARE HOT, SUCH AS WHEN THE ENGINE IS UNDER SIGNIFICANT LOAD, MAY CAUSE A FIRE.
Fix: DEALERS WILL RE-TORQUE THE OIL MODULE FILTER CAP AND INSTALL A SECONDARY RETENTION DEVICE ON THE SECONDARY CENTRIFUGAL SPINNER FILTER CAP. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MARCH 2011. OWNERS MAY CONTACT KENWORTH AT 1-425-828-5440 AND PETERBILT AT 1-940-591-4196.
Steering:column 2010-07-02 · campaign 10V308000 · 9,697 vehicles
Defect: PACCAR IS RECALLING CERTAIN MODEL YEAR 2008-2010 TRUCKS EQUIPPED WITH TRW STEERING SHAFTS. THE CIRCUMFERENTIAL WELD AROUND THE STEERING SHAFT TUBE THAT WELDS THE SPLINED TUBE TO THE NON-SPLINED TUBE MAY BE MISLOCATED. MISLOCATION OF THE CIRCUMFERENTIAL WELD MAY ALLOW THE SPLINED TUBE AND NON-SPLINED TUBE TO ROTATE RELATIVE TO ONE ANOTHER DURING A LOW SPEED, HIGH TORQUE TURN, POSSIBLY RESULTING IN A SEPARATION OF THE TWO TUBES.
Risk: A SEPARATION OF THE SPLINED AND NON-SPLINED TUBES WOULD CAUSE A LOSS OF STEERING CONTROL AND INCREASE THE RISK OF A VEHICLE CRASH.
Fix: DEALERS WILL INSPECT THE STEERING SHAFT USING A WELD PLACEMENT GAUGE PROVIDED BY TRW. ANY STEERING SHAFT FOUND TO HAVE BEEN WELDED IMPROPERLY WILL BE REPLACED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 30, 2010. OWNERS MAY CONTACT KENWORTH AT 425-828-5440 AND PETERBILT AT 940-591-4196.
Service bulletins (14)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine 2026-09-11 · P001 · Service Bulletin/Repair Instructions
"kenworth: dealers should check the chassis list and sir weekly for vin changes. 2 chassis added to the chassis list. peterbilt: dealers should check the chassis list and sir weekly for vin changes. 10 chassis added to the chassis list."
Visibility:windshield Wiper/Washer 2021-02-10 · 02-160 · Service Bulletin/Repair Instructions
information only â windshield washer pumps have a high no trouble found rate. washer pumps may fail to spray due to a clogged filter.
Structure 2020-06-10 · 43-067 · Service Bulletin/Repair Instructions
fix as fail: for all conventional models, except 387/587, equipped with side-of-cab (âsocâ) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the soc exhaust stacks may not be tightened properly. this may allow the exhaust stack to rotate and contact the cab or sleeper.
Electrical System 2020-06-08 · 32-015 · Service Bulletin/Repair Instructions
information only: this bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.
Power Train 2020-05-29 · 11-001 · Service Bulletin/Repair Instructions
information only: hendrickson softek front axle maintenance intervals and requirements.
Equipment 2020-03-17 · 32-016 · Service Bulletin/Repair Instructions
information only: proper jump-starting voltage will eliminate high voltage related issues and equipment damage.
Showing the 6 most recent of 14 bulletins. Search all of them free at nhtsa.gov.
What owners report
2015-06-11 · Engine · 400,000 mi“tl* the contact owns a 2009 peterbilt conventional 387. the contact stated that the dps filter failed to work and that the system was running hot. the vehicle was taken to a mechanic who cleaned the filter, updated the software to the dpf, and reprogrammed the dps software but the failure recurred with the system indicating that it was running hot.…”
2008-09-13 · Steering · 47,000 mi“steering linkage is a critical failure in the peterbilt 387. i have a 2009 model, and only 4 months old, it now makes scary popping and creaking noise. from my understanding from other drivers of the same model vehicle, steering seizes to the right or left making it hard to break it loose. my opinion is that paccar needs to modify and improve the s…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.