2010 Four Winds Serrano problems, complaints & recalls
Most-reported problem areas: Service Brakes, Hydraulic (1)
Safety recalls (2)
Electrical System 2015-10-23 · campaign 15V698000 · 503 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain model year 2009-2011 Four Winds Hurricane and Windsport, 2009-2010 Four Winds Mandalay, 2010 Four Winds Magellan, and 2010-2011 Four Winds Serrano motorhomes manufactured May 2, 2009, to September 1, 2010. The affected vehicles are wired to be powered by a generator and are equipped with an Iota ITS-50R transfer switch that may fail when exposed to elevated electrical loads and used in higher ambient temperatures.
Risk: As the transfer switch fails, it may overheat, increasing the risk of a fire.
Fix: TMC will notify owners, and dealers will replace the Iota ITS-50R transfer switch with a transfer switch from another manufacturer, free of charge. The recall began on November 23, 2015. Owners may contact Thor customer service at 1-877-855-2867. Thor's number for this recall is RC000106.
Equipment:recreational Vehicle/Trailer 2010-11-16 · campaign 10V563000 · 3,488 vehicles
Defect: TMC IS RECALLING CERTAIN MODEL YEAR 2004-2011 DAMON AND FOUR WINDS RECREATIONAL VEHICLES EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.
Risk: THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK, MAY NOT SHUT-OFF IN SUFFICIENT TIME TO PREVENT A FIRE.
Fix: TMC IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL NFORMATION. THE RECALL BEGAN ON JANUARY 12, 2011. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR THOR MOTOR COACH AT 1-877-855-2867.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Visibility:windshield Wiper/Washer 2010-12-08 · TSB-10-008 · Service Bulletin/Repair Instructions
four winds international: wiper pivots have been installed correctly causing the wipers to have incorrect wipe angles. *rm
What owners report
2011-07-07 · Service Brakes, Hydraulic · 5,000 mi · 🔥 fire“tl* the contact owns a 2010 four winds serrano rv. the contact stated that the hydraulic lift system failed. the pump was burned and almost casued the rv to catch on fire. the contact stated that the pump did not have a slinger or a k-strain, which would keep hydraulic fluid from flowing into the motor and prevent both the motor and pump from over…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.