2011 Mercedes Benz Gl problems, complaints & recalls
Most-reported problem areas: Vehicle Speed Control (1) · Steering:electric Power Assist System (1) · Steering (1)
Safety recalls (2)
Fuel System, Diesel 2011-10-03 · campaign 11V496000 · 6,872 vehicles
Defect: MERCEDES-BENZ USA (MBUSA) IS RECALLING CERTAIN MODEL YEAR 2011 VEHICLES INCLUDING E-CLASS (212 PLATFORM), MANUFACTURED FROM JULY 2010 THROUGH FEBRUARY 2011, R-CLASS (251 PLATFORM), MANUFACTURED FROM APRIL 2010 THROUGH APRIL 2011, ML-CLASS (W164 PLATFORM), MANUFACTURED FROM JANUARY 2010 THROUGH MARCH 2011, GL-CLASS (X164 PLATFORM), MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011, AND MODEL YEAR 2012 S-CLASS (221 PLATFORM) VEHICLES. THE DIESEL FUEL FILTER MAY LEAK FROM THE AREA AROUND THE HEATING
Risk: DIESEL FUEL MAY BE DEPOSITED ONTO THE HIGHWAY AND CREATE THE POTENTIAL FOR A CRASH.
Fix: MBUSA WILL CONTACT OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE DIESEL FUEL FILTER IF NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 30, 2011. OWNERS MAY CONTACT MERCEDES-BENZ USA AT 1-800-367-6372.
Fuel System, Other:fuel Filter 2010-10-29 · campaign 10V540000 · 2,297 vehicles
Defect: MERCEDES BENZ IS RECALLING CERTAIN MODEL YEAR 2011 M-CLASS, MODEL W164, GL-CLASS, MODEL X164, E-CLASS, MODEL W212, R-CLASS, AND MODEL V251VEHICLES. THE O-RING MAY NOT HAVE BEEN PROPERLY LUBRICATED IN ALL CASES. LACK OF LUBRICATION CAN LEAD TO LEAKAGE OF THE FUEL FILTER.
Risk: DIESEL FUEL MAY BE DEPOSITED ON ROADS AND MAKING THOSE ROADS SLIPPERY, INCREASING THE POTENTIAL FOR A CRASH.
Fix: DEALERS WILL REPLACE THE FUEL FILTERS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 24, 2010. OWNERS MAY CONTACT MERCEDES BENZ AT 1-800-367-6372. THIS CAMPAIGN HAS BEEN SUPERSEDED . PLEASE SEE RECALL CAMPAIGN 11V-496.
Service bulletins (7)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Power Train:manual Transmission 2014-01-10 · LI-27-50 · Service Bulletin/Repair Instructions
mercedes-benz: the transmission switches to limp-home mode while driving. gearshifts are no longer possible. this is caused by a fault with the rpm sensor. *rm updated 9/20/11. *pe updated 5/9/14. *pe
Steering:gear Box (Other Than Rack And Pinion) 2011-11-29 · LI46-20-P · Service Bulletin/Repair Instructions
mercedes-benz: the steering is leaking in the area of input shaft, because of wear on a seal ring. model 164/251. *rm updated 2/1/12. *pe
Engine And Engine Cooling:engine 2011-05-31 · LI-05-20-P · Service Bulletin/Repair Instructions
mercedes-benz: the malfunction light is on with multiple possible trouble codes stored. there could be a problem with the camshaft and/or scoring of a piston. *rm
Wheels 2011-05-19 · SB-40-10-72 · Service Bulletin/Repair Instructions
mercedes-benz: installation information of bolted wheel connections. all models. *rm
Power Train:automatic Transmission 2011-04-04 · LI-27-60-P049270 · Service Bulletin/Repair Instructions
mercedes-benz: the auto-transmission switches to limp home mode or has no power. there are multiple possible fault codes. a piston may be damaged. *rm
Electrical System:software 2010-12-01 · SB-20101100005 · Service Bulletin/Repair Instructions
mercedes-benz: software update for heater lines. *rm
Showing the 6 most recent of 7 bulletins. Search all of them free at nhtsa.gov.
What owners report
2011-10-10 · Steering:electric Power Assist System · 1,436 mi“in less than 30 days and less than 1,500 miles, the brand new suv's steering wheel quit working during the turn, the belt , the pulley and the tensioner were broken without any warning. *kb…”
2011-09-07 · Steering · 1,460 mi“my husband was going on his third deployment, he did not want me to have any car problem, so we spent almost 70k for a brand new 2011 mercedes gl blue tech. however, less than 30 days and 1460 miles, the steering wheel quit working during a turn, it almost killed me. i have contacted the dealer (valley motor mercedes, hunt valley , md )and the merc…”
2011-06-09 · Vehicle Speed Control · 4,000 mi“tl*the contact owns a 2011 mercedes benz glk350. the contact stated that the cruise control switch and the turn signal were both located on the left side of the steering wheel. whenever he activated the left of right turn signals, his hand would hit the cruise control causing it to engage instead of the turn signal which was a design flaw. the vehi…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.