2012 Altec Ac38 problems, complaints & recalls
Safety recalls (1)
Equipment 2013-04-04 · campaign 13V134000 · 17 vehicles
Defect: Altec is recalling certain model year 2010-2012 AC18, AC23, and AC38 cranes with front bumper outriggers mounted on Kenworth chassis between November 2010 and October 2012. The brackets that attach the outrigger to the front bumper of the chassis may be inadequate to support the full capacity of the crane in certain positions.
Risk: The inadequate mounting brackets may allow the outrigger to bend, reducing the stability of the crane truck which could result in injury, death, and/or property damage.
Fix: Altec will notify owners and dealers will replace the front bumper outrigger attachments. Notification to owners began on May 22, 2012. Owners may contact Altec at 1-877-462-5832. Altec's recall campaign number is CSN 573.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2014-12-01 · SIL-607 · Service Bulletin/Repair Instructions
altec: see document search button for owner letter. product improvement information provided regarding prinoth track carriers that have mounted cranes and derrick units. *pe
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.