2012 Chevrolet Cruze problems, complaints & recalls
Most-reported problem areas: Engine (147) · Service Brakes (122) · Power Train (110)
🧭 Reliability snapshot
Compared against other Chevrolet Cruze model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
716 NHTSA complaints that reported an odometer reading.
Safety recalls (7)
Electrical System:ignition 2016-07-05 · campaign 16V502000 · 8,367 vehicles
Defect: General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock lever
Risk: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Fix: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Air Bags 2014-06-06 · campaign 14V300000 · 31,520 vehicles
Defect: General Motors LLC (GM) is recalling certain model year 2012 Buick Verano vehicles manufactured December 2, 2011 to July, 16, 2012, Chevrolet Cruze vehicles manufactured December 7, 2011 to July 25, 2012, Chevrolet Sonic vehicles manufactured December 5, 2011 to August 2, 2012, and Chevrolet Camaro vehicles manufactured December 1, 2011 to June 11, 2012. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
Risk: If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
Fix: GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The recall began on July 25, 2014. Chevrolet owners may contact GM at 1-800-222-1020. Buick owners may contact GM at 1-800-521-7300. Note: This is an expansion of recalls 12V-522 and 13V-023.
Service Brakes, Hydraulic:power Assist 2013-08-15 · campaign 13V360000 · 292,879 vehicles
Defect: General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Risk: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Fix: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Air Bags 2013-01-24 · campaign 13V023000 · 4,167 vehicles
Defect: General Motors LLC (GM) is recalling certain model year 2012 Chevrolet Camaro, Cruze and Sonic, and model year 2012 Buick Verano vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
Risk: If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
Fix: GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The safety recall began on February 13, 2013. Owners may contact General Motors at 1-800-521-7300.
Air Bags 2012-10-31 · campaign 12V522000 · 2,949 vehicles
Defect: General Motors is recalling certain model year 2012 Buick Verano, Chevrolet Cruze, and Chevrolet Sonic vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
Risk: If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal airbag, that airbag will not deploy, increasing the driver's risk of injury.
Fix: General Motors will notify owners, and dealers will replace the steering wheel airbag coil, free of charge. The safety recall began on January 11, 2013. Owners may contact General Motors at 1-800-521-7300.
Engine And Engine Cooling 2012-06-22 · campaign 12V288000 · 413,148 vehicles
Defect: GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Risk: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Fix: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Fuel System, Gasoline:storage:tank Assembly:mounting 2012-06-22 · campaign 12V289000 · 53,239 vehicles
Defect: GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Risk: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Fix: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Service bulletins (1,817)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-09-04 · PIP4902W · Service Bulletin/Repair Instructions
this preliminary information advises a dealer on how to email gds2 session logs into technical assistance.
Unknown Or Other 2026-04-01 · PIT3271Q · Service Bulletin/Repair Instructions
this preliminary information communicates information about how to determine if a wheel and tires size change is available.
Unknown Or Other 2026-03-09 · PIP6104 · Service Bulletin/Repair Instructions
this preliminary information communicates the steps on how to save a gds2 session log and upload to a technical assistance case in cx connect.
Unknown Or Other 2026-03-09 · PIP4902V · Service Bulletin/Repair Instructions
this preliminary information advises a dealer on how to email gds2 session logs into technical assistance.
Unknown Or Other 2026-01-08 · PIP4902U · Service Bulletin/Repair Instructions
this preliminary information advises a dealer on how to email gds2 session logs into technical assistance.
Unknown Or Other 2025-11-20 · PIT5214G · Service Bulletin/Repair Instructions
this preliminary information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of general motors technical assistance center. if va
Showing the 6 most recent of 1,817 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-08-31 · Engine · 🔥 fire“i was driving and the engine caught on fire. the flames came from the turbo gasket compartment not sure why or how it ignited. thankfully the damage was not that extensive the car was towed to my residence and it is not drivable it won't start. …”
2026-06-16 · Engine“was driving and my car literally wouldn't go forward. prior to i had an oil change and i would smell burning oil …”
2026-06-03 · Unknown Or Other“my breaks do not work in reverse. pump valve seems to be bad…”
2026-04-27 · Service Brakes“have called about this starting 2020. had 137000. also previous owner since 99000mi. drive train & turbo. brake assist. oil leaks, shutting off while driving. now as of saturday april 25 2026 car shut off while driving and has been towed to dealership. car deemed lemon by gm. in 2020 car to have been replaced i have all service contact numbers as w…”
2026-04-23 · Power Train · 74,522 mi“the contact owns a 2012 chevrolet cruze. the contact stated that while driving at 40 mph and accelerating over a speed bump, the key slid out of the ignition switch. an independent mechanic was contacted. the vehicle was taken to the independent mechanic, and it was determined that the ignition switch needed to be replaced. the vehicle was not repa…”
2026-03-30 · Engine And Engine Cooling · 144,000 mi“the contact owns a 2012 chevrolet cruze. the contact stated that while driving at an undisclosed speed, the engine started overheating, and a coolant leak was discovered. during the failure, the check engine warning light was displayed, and the message "a/c off due to high engine temp" was displayed even though the a/c was not activated. the temper…”
2026-01-15 · Engine“check engine light on car smoking when driven and smells like burning oil…”
2025-10-14 · Engine“my son just purchased this car and nearly hit 100,000 miles. it started leaking oil in the engine area the valve cover gasket. it's drips all over the car causing it to smoke and smell. …”
2025-09-06 · Engine“repetitive coolant leak repaired 5+ times over 9 years; incurred costs over $x,xxx. coolant (toxic) leak causes burn off in the engine compartment and the vapors from this are transferred into the cabin, posing a risk to driver and passenger health. …”
2025-04-16 · Power Train“had a 3-5-r wave plate failure. symptoms started at around 87,000 miles. bouncing/jerking when put into reverse. 5th gear slams hard into gear when upshifting and downshifting, making it feel like i have been rear ended. now 3rd gear is starting to shift hard like 5th. soon i'll have no gears. car has been both regular and preventative maintained s…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.