2012 Dutchmen Infinity problems, complaints & recalls
Most-reported problem areas: Tires (1)
Safety recalls (2)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Electrical System 2011-07-14 · campaign 11V358000 · 92 vehicles
Defect: DUTCHMEN IS RECALLING CERTAIN MODEL YEAR 2012 INFINITY TRAVEL TRAILERS MANUFACTURED FROM FEBRUARY 4, 2011, THROUGH JUNE 30, 2011, BECAUSE THE 12 VOLT MAIN WIRING IN THE FRONT BULKHEAD COMPARTMENT IS INCORRECTLY ROUTED. ON THE ELECTRICAL BUS BAR MOUNTED TO THE BULKHEAD IN THE COMPARTMENT, ONLY THE MAIN POWER FEED FROM THE DISCONNECT SWITCH SHOULD BE CONNECTED TO THE LOWER SECTION OF THE BUS BAR. HOWEVER, THE POWER FEED LINE TO THE SOLENOID FOR THE HYDRAULIC PUMP SYSTEM IS ALSO WIRED TO THE LOWE
Risk: IN THE EVENT OF A SHORT OR GROUND, THE UNPROTECTED CIRCUIT COULD RESULT IN A FIRE.
Fix: DEALERS WILL INSTALL AN ADDITIONAL AUTO RESET BREAKER TO THE BUS BAR AND CONNECT THE POWER FEED FOR THE HYDRAULIC PUMP SYSTEM TO THE ADDED BREAKER, WHICH WILL GIVE IT THE REQUIRED OVER CURRENT PROTECTION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 26, 2011. OWNERS MAY CONTACT DUTCHMEN AT 1-574-537-0700.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2011-06-28 · TSB-62811 · Service Bulletin/Repair Instructions
dutchmen: the wall mount for the tv is configured so the tv can be lifted vertically to detach. the security strap to hold the tv in place during transit was omitted. the tv could become detached and fall. *rm
Unknown Or Other 2011-06-27 · TSB-62711 · Service Bulletin/Repair Instructions
dutchmen manufacturing: after multiple uses the kitchen slide out may settle, causing the nose of the slide out floor to gouge the kitchen flooring while running the room in. *rm
What owners report
2012-03-08 · Tires“a new rv trailer was observed to have a placard that states 7,000# gawr while it identifies the tire size as a st235/80r16(e) with the inflation to be 80 psi. this tire is rated for a maximum load of 3,420# at 80 psi.....updated 03/21/12 *bf the information provided by dutchmen appears to violate 49 cfr part 571.120 which in s5.1.2 states "...the…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.