2012 Freightliner Western Star problems, complaints & recalls
Safety recalls (2)
Seats 2012-04-02 · campaign 12V138000 · 5,247 vehicles
Defect: DAIMLER TRUCKS (DTNA) IS RECALLING CERTAIN MODEL YEAR 2012 FREIGHTLINER CASCADIA AND WESTERN STAR 4900 VEHICLES, MANUFACTURED FROM DECEMBER 22, 2011, THROUGH FEBRUARY 23, 2012. THESE VEHICLES MAY BE EQUIPPED WITH CERTAIN NATIONAL SEAT BRAND DRIVERÂ’S SEATS. THESE SEAT BASES MAY HAVE OUT-OF-SPECIFICATION WELDS THAT MAY ALLOW THE SEAT TO BUCKLE UNEXPECTEDLY.
Risk: AN UNEXPECTED MOVEMENT OF THE SEAT COULD AFFECT VEHICLE CONTROL AND VISIBILITY, INCREASING THE RISK OF A CRASH.
Fix: DTNA WILL NOTIFY OWNERS, AND AFFECTED VEHICLES WILL HAVE REPLACEMENT COMPONENTS INSTALLED BY DTNA AUTHORIZED SERVICE FACILITIES, FREE OF CHARGE. AN INTERIM LETTER WAS MAILED TO OWNERS ON MAY 16, 2012. THE RECALL TO PERFORM THE FINAL REMEDY BEGAN ON NOVEMBER 21, 2012. OWNERS MAY CONTACT DTNA AT 1-800-547-0712.
Power Train:driveline 2011-04-26 · campaign 11V257000 · 347 vehicles
Defect: DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011-2012 FREIGHTLINER CASCADIA, M2, AND WESTERN STAR 4900 VEHICLES, MANUFACTURED FROM JANUARY 11, 2011, THROUGH FEBRUARY 21, 2011, AND EQUIPPED WITH A MERITOR DRIVELINE. THE TUBING USED TO ASSEMBLE THE AFFECTED DRIVELINES HAS A NONCONFORMING SEAM WELD WITH INSUFFICIENT BONDING OF THE MATERIAL.
Risk: A TUBE SEAM WELD THAT IS NOT PROPERLY BONDED CAN RESULT IN THE DRIVELINE ASSEMBLY FRACTURING ALONG THE LENGTH OF THE TUBE SEAM WELD. THE FRACTURED TUBE CAN TWIST OR SEVER. THIS COULD RESULT IN ADDITIONAL DAMAGE TO THE DRIVELINE, THE VEHICLE TO WHICH IT IS ATTACHED AND ANY ADDITIONAL NEARBY COMPONENTS. THIS MAY INCREASE THE RISK OF A CRASH.
Fix: DEALERS WILL REPLACE THE DRIVELINES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 27, 2011. OWNERS MAY CONTACT DAIMLER TRUCKS AT 1-800-547-0712.
Service bulletins (103)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2019-08-07 · 19-008WI · Service Bulletin/Repair Instructions
warranty information letter sent to customers regarding new refrigerator supplier for returning parts.
Equipment:other:owners/Service/Other Manual 2017-12-25 · 17-029 · Service Bulletin/Repair Instructions
computer hook-up standard diagnostic time update
Equipment:other:owners/Service/Other Manual 2017-12-21 · 17CSA25 · Service Bulletin/Repair Instructions
17csa25 new method for uploading diagnostic log files to the csc
Equipment:other:owners/Service/Other Manual 2017-12-14 · 17CSA24 · Service Bulletin/Repair Instructions
17csa24 holiday schedule for the detroit customer support center
Equipment:other:owners/Service/Other Manual 2017-12-11 · 17-028 · Service Bulletin/Repair Instructions
owl enhancement service model field
Equipment:other:owners/Service/Other Manual 2017-12-07 · 17CSA23r · Service Bulletin/Repair Instructions
17csa23r detroit csc closed december 14, 2017 from 11:15 am - 1:15 pm eastern time
Showing the 6 most recent of 103 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.