2012 Gem E2 problems, complaints & recalls
Safety recalls (2)
Structure:frame And Members 2018-07-19 · campaign 18V485000 · 1,946 vehicles
Defect: Polaris Industries, Inc. (Polaris) is recalling certain 2011-2016 GEM E2, E2L, ELXD, and EL electric vehicles. The lower main frame tube may crack which can result in failure of the secondary upper cab frame.
Risk: If the upper cab frame fails, it can increase the risk of injury or crash.
Fix: Polaris will notify owners, and dealers will install an additional frame brace to the lower frame tubes, free of charge. The recall began December 18, 2018. Owners may contact Polaris customer service at 1-855-743-3436. Polaris' number for this recall is L-18-03.
Parking Brake 2013-01-04 · campaign 13V003000 · 4,394 vehicles
Defect: Polaris is recalling certain model year 2010-2013 Global Electric Motorcars manufactured from January 14, 2010, through November 23, 2012. The parking brake has mechanical components which may wear prematurely and prevent the brake from engaging.
Risk: If the parking brake fails to engage while parking, the driver may not be able to prevent the vehicle from rolling away after exiting the vehicle, increasing the risk of a vehicle crash.
Fix: Polaris will notify owners and dealers will replace the parking brake lever assembly free of charge. The safety recall began on January 29, 2013. Owners may contact Polaris customer service by calling 1-888-704-5290.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2018-12-06 · L-18-12-01 · Service Bulletin/Repair Instructions
gem is releasing this team tip to inform dealers that the early model grey classic gem seat assemblies have been discontinued and will be replaced with the late model black classic gem seat assemblies. the part numbers for the black classic gem seat assemblies will supersede the part numbers for the
Electrical System 2018-04-18 · L-18-04-01 R01 · Service Bulletin/Repair Instructions
gem has observed instances where customers operating in cold weather are reporting vehicles slowing down at a higher state of charge, as if batteries are low. this team tip was released to inform dealers of cold weather effects on battery range of gem vehicles, and how to calculate a customer’s e
Equipment:other:owners/Service/Other Manual 2016-08-16 · SAF-16-01 · Service Bulletin/Repair Instructions
a stop ride means the consumer must not operate their vehicle until the repair is complete. we have been made aware that some dealers are incorrectly communicating the importance of stop ride communications.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.