2013 Augusta Flex problems, complaints & recalls
Safety recalls (2)
Latches/Locks/Linkages 2013-09-17 · campaign 13V437000 · 189 vehicles
Defect: Augusta RV, LLC is recalling certain model year 2013-2014 FLEX recreational vehicles manufactured February 13, 2013, through May 31, 2013 and equipped with Fastec-brand door locks. It may be possible to remove the key from the lock in a way that potentially jams the deadbolt.
Risk: If the deadbolt jams, the interior side of the door lock may also jam. A person inside the travel trailer at the time will then be locked in and be unable to exit the vehicle without using the emergency exit, increasing the risk of injury.
Fix: Augusta RV will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed, free of charge. The recall is expected to begin by early November, 2013. Owners may contact Augusta RV at 1-574-848-0200 or Fastec at 1-800-837-2505.
Equipment 2013-07-01 · campaign 13V285000 · 36 vehicles
Defect: Augusta RV, LLC is recalling certain model year 2013-2014 FLEX recreational trailers manufactured February 13, 2013, through April 9, 2013. Due to a design change in the power awning motor assembly, the motor assembly screws may unknowingly shear.
Risk: If the motor assembly screws shear, it is possible that the awning can unfurl unexpectedly, either while the vehicle is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
Fix: Augusta RV will notify owners during August 2013 and Dometic staff will replace the affected motors with motors of a different design. Owners may contact Augusta RV at 1-574-848-0200 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Steering 2016-11-17 · SSM 46210 · Service Bulletin/Repair Instructions
some 2010-2016 epas equipped vehicles may exhibit steering related noises. the workshop manual (wsm) diagnostic procedures have been updated in section 211-02. when diagnosing and repairing epas steering noises use the updated procedures.
Wheels:hub 2013-05-13 · TSB-13-5-14 · Service Bulletin/Repair Instructions
ford/lincoln: on some vehicles, when accelerating from stop or shifting between drive/reverse and/or reverse/drive, a noise is heard like pop, ting, click, coming from front wheel area. models 2011-2013 taurus, explorer, flex, mks, mkt. *pe
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.