2013 Heartland Sundance problems, complaints & recalls
Most-reported problem areas: Tires (2) · Wheels (1)
Safety recalls (3)
Equipment:other:labels 2015-07-30 · campaign 15V482000 · 1,680 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
Fix: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Suspension:rear:axle:non-Powered Axle Assembly 2013-05-09 · campaign 13V186000 · 55 vehicles
Defect: Heartland Recreational Vehicles (Heartland) is recalling certain model year 2013-2014 Sundance travel trailers, model 322RES, manufactured September 13, 2012, through April 30, 2013. The axles are mounted too far forward on the frame which may cause improper trailer balance while towing.
Risk: Improper trailer balance may lead to uncontrollable trailer sway, increasing the risk of a crash, property damage, and/or personal injury.
Fix: Heartland will notify owners and the trailers will be returned to the factory where axles will be moved rearward, free of charge. The recall began on May 20, 2013. Owners may contact Heartland Recreational Trailers' Warranty/Service Department by email at "parts@heartlandrvs.com," or by phone at 1-877-262-8032. Heartland's recall campaign number is 99-01-12.
Equipment 2013-05-07 · campaign 13V181000 · 890 vehicles
Defect: Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.
Risk: If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
Fix: Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1-888-262-5992 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.
What owners report
2014-09-02 · Tires · 6,000 mi“tire failure on three power king tow max str 235/80/r16 in one day. towing 2013 heartland 3000 ck sundance @ lovelock nevada, one tire blew and damaged side panel drivers side, other driver side tire had a bubble starting and third had bubble. *tr…”
2014-02-12 · Wheels · 7,000 mi“with only 7000 miles on tow max trailer tires, st235/80r-16/10 highway bw, right front tire on front axle separated with almost all of the remaining tread gone. new tire put on - we paid $100 - rebated $70 from tire company. on 1/23/14, only 3000 miles later, noticed left front tire, same axle, separating. drove to qualified tire store and expec…”
2013-08-23 · Tires“tl* the contact owns a 2013 heartland sundance fifth wheel trailer. the contact stated that the vehicle was equipped with power king towmax tires, size: 235/80/16 (n/a). the contact stated that while driving approximately 60 mph, the front passenger's side tire exploded. in addition, the rear driver's side tire tread was completely separated with t…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.