2013 Heartland Sundance Xlt problems, complaints & recalls
Most-reported problem areas: Tires (1) · Equipment:recreational Vehicle/Trailer (1)
Safety recalls (1)
Equipment 2013-05-07 · campaign 13V181000 · 890 vehicles
Defect: Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.
Risk: If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
Fix: Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1-888-262-5992 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.
What owners report
2015-07-16 · Equipment:recreational Vehicle/Trailer“tl* the contact owns a 2013 heartland sundance xlt. while driving at 65 mph,the awning motor failed causing the awning to unfold. the contact stated that the failure caused severe damage to the vehicle. the manufacturer was notified, but no remedy was offered. the vehicle was included in nhtsa campaign number: 13v181000 (equipment). the rv was not …”
2014-06-20 · Tires · 6,000 mi“i was driving south on i-95 in south carolina when the right front tire on my 2013 sundance 5th wheel came apart and tore up the panel above the tire . i was able to change the tire and make it to savanna, ga. and bought two new tires. i was going about 65mph and did not hit anything on the road. the tire is apower king tow max str st235-80r16, dot…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.