2013 Zero Xu problems, complaints & recalls
Safety recalls (2)
Electrical System:software 2013-12-18 · campaign 13V635000 · 667 vehicles
Defect: Zero Motorcycles Inc. (Zero) is recalling certain model year 2012-2013 XU, S, DS, and model year 2013 FX motorcycles. The affected motorcycles have controller firmware that, as a result of certain system faults, may shut off power to the motor.
Risk: A sudden loss of power to the motor may increase the risk of a crash.
Fix: Zero will notify owners, and dealers will update the controller firmware, free of charge. The recall is expected to begin in mid-January 2014. Owners may contact Zero at 1-888-786-9376.
Electrical System:12v/24v/48v Battery 2013-06-20 · campaign 13V257000 · 128 vehicles
Defect: Zero Motorcycles Inc. (Zero) is recalling certain model year 2013 FX motorcycles manufactured January 28, 2013, through May 21, 2013; and model year 2013 XU motorcycles manufactured January 16, 2013, through May 20, 2013. A manufacturing defect with the sealant material in the battery may allow water to penetrate the battery and contact the cells.
Risk: Water penetration into the battery may lead to corrosion of the cells, possibly resulting in a rapid temperature increase and off-gassing of the cells' electrolyte which may cause a burn to the rider.
Fix: Zero will notify owners and dealers will replace the battery modules, free of charge. The recall began on June 26, 2013. Owners may contact Zero motorcycles at 1-888-786-9376.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2022-08-30 · ZMDN 83022 · Service Bulletin/Repair Instructions
cypher ii firmware update notice
Power Train 2018-01-23 · SV-ZMC-018-382 · Service Bulletin/Repair Instructions
my13 module fet board replacement instruction sheet - service instructions describing the replacement procedures for the module fet board in a 2013 zf2.8 power pack module. released to dealers to augment the available service manual and not in response to an identified defect.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.