2014 Genuine Scooter Stella problems, complaints & recalls
Most-reported problem areas: Electrical System (1)
Safety recalls (1)
Electrical System:ignition:module 2014-07-07 · campaign 14V408000 · 800 vehicles
Defect: Genuine Scooters, LLC (Genuine) is recalling certain model year 2014 Stella 125 Automatic scooters manufactured December 2013 to March 2014. The affected scooters may have a faulty engine control unit (ECU) which can cause the engine to stall without warning.
Risk: If the engine stalls while the scooter is being ridden there is an increased risk of a crash.
Fix: Genuine will notify owners, and dealers will replace the ECU with a new one, free of charge. The recall began on August 29, 2014. Owners may contact Genuine customer service 1-773-433-1311.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2020-11-02 · TSB-NIU-20201102 · Service Bulletin/Repair Instructions
structural integrity of license plate bracket can cause cosmetic damage to fender.
What owners report
2014-09-03 · Electrical System · 101 mi“i bought a brand new 2014 genuine stella scooter from a dealer in california. for the first 30 days i owned the bike it broke down 4 times due to the ecu unit. it was in the shop 21 days of the first 30 days i owned it. the dealer i bought it from eventually found out the problem and was able to fix it. i contacted genuine in chicago multiply times…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.