2014 Victory Ness Cross Country problems, complaints & recalls
Most-reported problem areas: Electrical System (1)
Safety recalls (2)
Fuel System, Gasoline:delivery:fuel Pump 2015-01-07 · campaign 15V002000 · 2,342 vehicles
Defect: Polaris Industries, Inc. (Polaris) is recalling certain model year 2013-2014 Victory Cross Country, Cross Roads, Hammer Eight Ball, High Ball, Jackpot, Vegas Eight Ball, 2014 Victory Cross Country Eight Ball, Cross Roads Eight Ball, Ness Cross Country, 2015 Victory Gunner, and 2013 Victory Hardball motorcycles. The fuel pump in the affected motorcycles may have been incorrectly crimped during manufacturing, which may result in the fuel pump seizing.
Risk: If the fuel pump seizes, the motorcycle will stall, increasing the risk of a crash.
Fix: Victory will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on January 14, 2015. Owners may contact Victory consumer service at 1-877-737-7172. Polaris' number for this recall is V-15-01 A/B.
Engine And Engine Cooling:engine 2014-05-01 · campaign 14V227000 · 872 vehicles
Defect: Polaris Industries, Inc. (Polaris) is recalling certain model year 2014 Victory Cross Country, Cross Country Eight Ball, Hammer Eight Ball, High Ball, Jackpot, Judge, Ness Cross Country, Vegas Eight Ball, Vision, Boardwalk, and 2015 Victory Gunner motorcycles manufactured January 22, 2014, through April 25, 2014. The crankcase may have been machined incorrectly causing insufficient clearance between the crankshaft and crankcase, causing the engine to unexpectedly seize.
Risk: Engine seizure may cause the operator to lose control of the motorcycle, increasing the risk of a crash.
Fix: Polaris will notify owners, and dealers will inspect and correct the crankcase clearance, as necessary, free of charge. The recall began on May 20, 2014. Owners may contact Polaris customer service at 1-888-704-5290. Note: Owners are advised not to ride their motorcycle until the recall remdy has been performed.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:other:owners/Service/Other Manual 2016-08-16 · SAF-16-01 · Service Bulletin/Repair Instructions
a stop ride means the consumer must not operate their vehicle until the repair is complete. we have been made aware that some dealers are incorrectly communicating the importance of stop ride communications.
What owners report
2016-01-26 · Electrical System · 1,500 mi · 🔥 fire“vehicle caught fire and put its self out after battery terminals melted off, because of fire resistant dowco motorcycle cover was on unit. otherwise much property loss and possible loss of life could have occurred. fire report from scene suspect starter relay as possible cause. insurance company is investigating cause of fire with very little coope…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.