2015 Thor Motor Coach Chateau Citation problems, complaints & recalls
Most-reported problem areas: Structure:body (1)
Safety recalls (3)
Equipment 2017-11-22 · campaign 17V758000 · 110,400 vehicles
Defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Equipment:recreational Vehicle/Trailer 2015-01-08 · campaign 15V004000 · 154 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain model year 2015 Challenger, Four Winds 5000, Hurricane, Miramar, Chateau Citation, Chateau, Windsport, and Palazzo motorhomes manufactured April 24, 2014, to December 11, 2014, and equipped with certain Latitude awnings manufactured by Carefree of Colorado. The affected awnings may have screws that attach the lateral arm brackets to the mounting brackets that were not manufactured to specification.
Risk: The screws could fail, causing the supporting bracket to fail, and the awning to fall and potentially strike and injure a person beneath it.
Fix: TMC will notify owners, and dealers will remove and replace the defective screws, free of charge. The recall began January 23, 2015. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000097.
Equipment:recreational Vehicle/Trailer 2014-11-03 · campaign 14V695000 · 215 vehicles
Defect: Thor Motor Coach (Thor) is recalling certain model year 2015 Four Winds 5000, Hurricane, Miramar, Chateau Citation, Chateau, Four Winds Siesta, Windsport, and Freedom Elite motorhomes manufactured August 7, 2014, to October 17, 2014. The affected motorhomes have awnings whose mounting brackets may crack, and the awnings may fall.
Risk: If an awning falls, there is an increased risk of injury to anyone under the awning.
Fix: Thor has notified owners, and dealers will replace the defective mounting brackets, free of charge. The recall began on November 10, 2014. Owners may contact Thor customer service at 1-877-855-2867. Thor's number for this recall is RC000095.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2021-03-25 · RC000218SAOwner · Service Bulletin/Repair Instructions
on certain model year 2012â 2018 5-ton sprinter vehicles that were upfitted into campers or recreational vehicles (ârvsâ), one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the electronic stability control (âe
Equipment 2019-12-05 · LTR 120519 · Service Bulletin/Repair Instructions
this letter stated that there were no service bulletins or technical service bulletins issued for the month of november, 2019.
Equipment:other:owners/Service/Other Manual 2017-11-03 · LTR 110317 · Service Bulletin/Repair Instructions
this letter stated that there was one (1) service notification issued for the month of october, 2017.
What owners report
2015-11-22 · Structure:body · 19,500 mi“left side support awning bracket (solera) never mechanically fastened to the coach except for top two screws. no screws on bottom of bracket. traveling in motion on interstate when solera left hand side awning support ripped off coach narrowly missing vehicles traveling behind us. could have easily killed people traveling behind us. contacting …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.