2016 Gem El problems, complaints & recalls
Safety recalls (1)
Structure:frame And Members 2018-07-19 · campaign 18V485000 · 1,946 vehicles
Defect: Polaris Industries, Inc. (Polaris) is recalling certain 2011-2016 GEM E2, E2L, ELXD, and EL electric vehicles. The lower main frame tube may crack which can result in failure of the secondary upper cab frame.
Risk: If the upper cab frame fails, it can increase the risk of injury or crash.
Fix: Polaris will notify owners, and dealers will install an additional frame brace to the lower frame tubes, free of charge. The recall began December 18, 2018. Owners may contact Polaris customer service at 1-855-743-3436. Polaris' number for this recall is L-18-03.
Service bulletins (7)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Steering 2017-10-11 · L-17-10-02 · Service Bulletin/Repair Instructions
polaris has identified that some gem vehicles were manufactured with improper steering wheel alignment. this team tip is to inform dealers of an updated procedure in the service manual to show an easier and alternative method to remove and align the steering wheel.
Structure 2017-06-20 · L-17-06-01 · Service Bulletin/Repair Instructions
this team tip has been released to clearly define polaris’ expectations when filing a warranty claim related to gem shipping damage. in the event that damage occurs during the shipping process, it is critical to adhere to the claim steps outlined in this communication.
Equipment:other:owners/Service/Other Manual 2016-08-16 · SAF-16-01 · Service Bulletin/Repair Instructions
a stop ride means the consumer must not operate their vehicle until the repair is complete. we have been made aware that some dealers are incorrectly communicating the importance of stop ride communications.
Electrical System 2016-06-15 · L-16-06-01 · Service Bulletin/Repair Instructions
gem has received reports of some 2016 gem vehicles intermittently displaying an incorrect state of charge after charging and use.
Equipment:other:owners/Service/Other Manual 2016-02-26 · G-15-12-01 R03 · Service Bulletin/Repair Instructions
there is no doubt that for a polaris customer the process of picking up a brand new vehicle is one of the most exciting times in the ownership experience. to ensure that all polaris dealers are equipped to deliver a world-class experience that matches the high quality and excitement of the products,
Equipment:other:owners/Service/Other Manual 2016-01-15 · G-15-12-01 R02 · Service Bulletin/Repair Instructions
pcdx is an online and mobile interface for providing a consistent dealer setup and customer delivery experience. the interface walks the dealer and the customer through a standardized online form that includes the pdi (pre-delivery inspection), general warnings, assembly and inspection, safety bulle
Showing the 6 most recent of 7 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.