2017 American Heritage Trolley problems, complaints & recalls
Safety recalls (1)
Equipment Adaptive/Mobility 2018-08-30 · campaign 18V577000 · 4 vehicles
Defect: Brown Industries, LLC (Brown) is recalling certain 2017-2018 American Heritage Trolley buses, equipped with certain Ricon S-Series and K-Series Titanium Wheelchair Lifts, models K200, K201, K550, K551, S200, S2201, S550 and S551. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 4
Risk: If the wheelchair platform stops above the vehicle floor, the wheelchair user can tip inwards toward the vehicle when exiting the lift, increasing their risk of injury.
Fix: American Trolley will notify owners and Ricon dealers will replace the defective input cams, free of charge. The recall began September 5, 2019. Owners may contact American Trolley customer service at 1-800-255-6827.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.