2017 Crossroads Volante problems, complaints & recalls
Safety recalls (3)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Equipment:recreational Vehicle/Trailer 2017-10-20 · campaign 17V667000 · 1,697 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and 2017-2018 Crossroads Sunset, Volante, and Zinger recreational vehicles, equipped with Flame King cook tops designed for outdoor use. The cook tops have a corrugated fiber board that can burn due to a breeze or an inverted flame.
Risk: If the flame of the cook top becomes inverted or is redirected due to a breeze, the corrugated fiber board may burn, increasing the risk of a fire.
Fix: Keystone will notify owners, and dealers will inspect the corrugated fiber board protector and burner for damage. If no damage exists, the fiber board regulator will be replaced. If damage is found on the fiber board, the cook top will be replaced, free of charge. The recall began on November 13, 2017. Owners may contact Keystone customer service at 1-855-226-7496. Keystone's number for this recall is 17-303.
Equipment:recreational Vehicle/Trailer 2017-04-27 · campaign 17V281000 · 29 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2017 CrossRoads Volante trailers, model 310BH. The rear upper bunk may not be properly supported.
Risk: Without the proper supports, the bunk may fall when it is occupied, increasing the risk of injury.
Fix: Keystone will notify owners, and dealers will add screws through the bunk supports into the wall studs, free of charge. The recall began on May 10, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-284.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
letter to dealers for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
this is the repair instructions for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and ma
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.