2017 Mercedes-Benz E400 problems, complaints & recalls
Most-reported problem areas: Air Bags (14) · Seats (2) · Tires:sidewall (1)
🧭 Reliability snapshot
Compared against other Mercedes-Benz E400 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (8)
Communication: Auto Crash Notification 2021-02-05 · campaign 21V058000 · 1,292,258 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Structure:body 2019-09-23 · campaign 19V676000 · 4,765 vehicles
Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 E450 4MATIC Wagon, 2017-2018 E400 4MATIC Wagon, and 2018-2019 E63S 4MATIC Wagon vehicles. The rear spoiler may detach.
Risk: If the spoiler detaches while driving, it can become a road hazard, increasing the risk of a crash.
Fix: MBUSA will notify owners, and dealers will inspect and correct the mounting of the spoiler, as necessary, free of charge. The recall began October 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. Note: This recall is an expansion of NHTSA recall number 18V-849. MBUSA's number for this recall is 2019090008.
Air Bags:frontal:passenger Side:inflator Module 2019-01-09 · campaign 19V010000 · 288,779 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Z
Risk: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Fix: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
Exterior Lighting:headlights 2018-04-27 · campaign 18V271000 · 42 vehicles
Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2017 Mercedes-Benz E300 4Matic, E300, E43 AMG, and E400 vehicles. The headlight horizontal adjustment screws on these vehicles may not be properly sealed behind a non-removable sealing cap to keep headlights from being readjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: If the headlight's horizontal aim is altered, a misaimed headlight may lead to an insufficiently illuminated roadway, which may increase the risk of a crash.
Fix: MBUSA will notify owners, and dealers will retrofit the sealing caps for the headlights, free of charge. The recall is expected to begin in June 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018050012.
Air Bags:frontal 2017-10-06 · campaign 17V627000 · 495,290 vehicles
Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Cou
Risk: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Fix: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Electrical System:starter Assembly 2017-02-23 · campaign 17V114000 · 307,629 vehicles
Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter ma
Risk: If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Fix: MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.
Air Bags:frontal:passenger Side:inflator Module 2017-02-08 · campaign 17V080000 · 2,112 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 CLA250, CLA250 4Matic, E400 Coupe, E400 4Matic Coupe, E550 Coupe, E400 Cabriolet, E550 Cabriolet, E300, E300 4Matic, E400 Wagon, GLA250, and GLA250 4Matic vehicles. The pelvis air bag or the front passenger air bag inflator initiator may fail to ignite in the event of a crash.
Risk: If the pelvis airbag or the front passenger airbag does not deploy as intended in the event of a crash, the occupants have an increased risk of injury.
Fix: MBUSA will notify owners, and dealers will replace the affected air bag modules, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Structure:frame And Members:underbody Shields 2016-11-17 · campaign 16V831000 · 799 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2017 E400 4Matic Coupe, E400 Convertible, E550 Coupe and E550 Convertible vehicles manufactured June 7, 2016, to September 8, 2016. On the affected vehicles, there may be insufficient clearance between the left catalytic converter and the composite underbody panel.
Risk: The insufficient clearance may cause the panel to melt, increasing the risk of a fire.
Fix: MBUSA will notify owners, and dealers will inspect and replace the underbody panel, as necessary, free of charge. The recall began December 2016. Owners may contact Mercedes customer service at 1-800-367-6372.
Service bulletins (209)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Steering 2026-09-26 · LI46.10-P-080896 · Service Bulletin/Repair Instructions
complaint slight creaking noises when steering. cause noises may come from one or more sleeves of the horn contact plate. remedy remove the horn contact plate and check the sleeves for noise; see attached video. if necessary, apply lubricant to the sleeves.
Power Train 2026-09-26 · LI27.00-P-073124 · Service Bulletin/Repair Instructions
complaint customer complaints relating to automatic transmission 725.0 (nag3 classic /9g‑tronic automatic transmission) and 725.1 (nag3 facelift/9g‑tronic automatic transmission facelift) for faster, more effective and more targeted diagnosis, intelligent predictive repair (ipr) has been developed a
Service Brakes 2026-09-22 · LI42.10-P-078779 · Service Bulletin/Repair Instructions
complaint repeat workshop visit for vehicle vibration while braking from 60mph. note: although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. cause although the cause of the vibra
Structure:body 2026-09-14 · LI82.62-P-078631 · Service Bulletin/Repair Instructions
complaint clanking noise from the area of the speakers in the doors. cause under analysis. remedy to narrow down the cause, first of all remove the door trim. • if the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary,
Power Train 2026-09-04 · LI27.00-P-073124 · Service Bulletin/Repair Instructions
complaint customer complaints relating to automatic transmission 725.0 (nag3 classic / 9g‑tronic automatic transmission) and 725.1 (nag3 facelift/9g‑tronic automatic transmission facelift) for faster, more effective and more targeted diagnosis, intelligent predictive repair (ipr) has been developed
Steering 2026-08-28 · LI46.35-P-067339 · Service Bulletin/Repair Instructions
complaint during part of the steering movement, it feels heavier or more difficult to steer in the same spot every time. or rattling, humming, dry sliding/gravel noise from the electric steering system when steering (see attachment). complaint does not impact the ability to safely steer or control
Showing the 6 most recent of 209 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-03-05 · Structure · 42,000 mi“the contact owns a 2017 mercedes-benz e400 coupe. the contact stated that the silver metal coating on the seat release lever was rough and jagged on both driver and passenger sides of the two door vehicle. the contact's son had grabbed the front seat release lever to access the rear passenger’s side seat and cut his hand. the cut was approximately …”
2025-02-05 · Seats“seat pressure sensor for supplemental restraint system (srs) routinely fails. the system generates and error and disables the front passenger airbag. the condition clears when the vehicle is turned off. sensors have been recalibrated multiple times. system still routinely fails.…”
2023-04-11 · Seats“safety issue. the chrome on the lever to make the seat move forward to access the back seat has sharp razor blade ridges. it has cut my hand open multiple times as well as my wife and a friend. a lot of blood, this is a serious issue. when i brought my car to the mercedes service center the agent told me this is a known problem and he too has cut…”
2021-09-18 · Unknown Or Other“i was driving down the interstate when the panoramic sunroof suddenly shattered. luckily my shade was closed but it is leaving me with a costly repair bill. i was not driving near any other vehicles, had not gone under an overpass, nor did a rock hit my roof. how could this happen and how can this be resolved? who do i contact?…”
2021-03-25 · Air Bags“tl* takata recall. the contact owns a 2017 mercedes-benz e400. the contact received notification of nhtsa campaign number: 19v010000 (air bags) however, the part to do the recall repair was unavailable. the contact called mercedes-benz of long beach (2300 e spring st, signal hill, ca 90755) where it was confirmed that the part was not available. th…”
2021-03-19 · Air Bags · 20 mi“takadaairbag recall. no repair available for over 2 years, and no answer from meercedesdealer, regional office or us headquarters. in fear of air bag explosion and not safe to have passenger in front seat.…”
2021-03-03 · Air Bags“tl* takata recall. the contact owns a 2017 mercedes-benz e400. the contact received notification of nhtsa campaign number: 19v010000 (air bags) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. mercedes-benz of sarasota (located a…”
2020-10-16 · Air Bags · 1,823 mi“this is a complaint about the lack of response by mercedes benz in replacing the defective takata passenger airbag. my understanding is that mercedes benz has addressed only 35% of recalled models as opposed to honda who has already responded to 85% of the recalled models, replacing the defective airbags in question. i called the daytona mercede…”
2020-07-14 · Air Bags“sales staff told me that airbag, light and paint issue was fixed. after completing the deal, the stories began. i tried to return the car to no avail. the salesman told me the airbag recall was of no harm. later i read the information on your website that this recall of the airbag could cause harm and death. nothing has happened however i am afrai…”
2020-04-13 · Air Bags“tl* the contact owns a 2017 mercedes benz e400. the contact received notification of nhtsa campaign number: 19v010000 (air bags) however, the part to do the recall repair was unavailable. mercedes-benz of white plains (50 bank st, white plains, ny 10606) was contacted and confirmed that the part was not available. the contact stated that the manufa…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.