2018 Carado Banff problems, complaints & recalls
Most-reported problem areas: Structure (1)
Safety recalls (2)
Equipment:recreational Vehicle/Trailer 2018-10-11 · campaign 18V712000 · 172 vehicles
Defect: Erwin Hymer Group North America, Inc. (Erwin Hymer) is recalling certain 2018-2019 Hymer Aktiv and Aktiv 2.0, Carado Axion and Banff and Roadtrek Simplicity, Simplicity SRT, Zion and Zion SRT motorhomes. The undermount generator may overcharge the auxiliary batteries, damaging them.
Risk: If the supplied sealed batteries are replaced with batteries that are not sealed, overcharging the batteries may result in an acid spill, increasing the risk of injury.
Fix: Erwin Hymer has notified owners, and dealers will install a new internal voltage regulator into the generator, free of charge. The recall began on October 24, 2018. Owners may contact Erwin Hymer customer service at 1-800-663-0066.
Equipment 2018-01-02 · campaign 18V001000 · 5,185 vehicles
Defect: Erwin Hymer Group North America, Inc. (Erwin Hymer) is recalling certain 2012-2018 Roadtrek E-trek, CS Adventurous, RS Adventurous, SS Agile, Zion, Zion SRT, Simplicity, Simplicity SRT, Hymer Aktiv, Aktiv 2.0, Sonne, Carado Banff, Axion, and Sunlight Van One vehicles. These motorhomes are equipped with Kidde E10 or EH10 Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher.
Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Fix: Erwin Hymer will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 8, 2018. Owners may contact Erwin Hymer customer service at 1-844-413-8245, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. For additional guidance consumers can contact Erwin Hymer Group North America, Inc., customer service line at 844-496-3735. Erwin Hyme
What owners report
2018-12-21 · Structure · 300 mi“tl* the contact owns a 2018 carado banff motorhome. while driving at an unknown speed, the drawers opened and made noises. in addition, the doors did not lock, the heater and air conditioner did not work all the time, a siren sounded, and the door ajar indicator illuminated. furthermore, the seats did not turn around as intended and the seat belts …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.