2018 Charles Machine Ditch Witch problems, complaints & recalls

Defect: Charles Machine Works Inc (Charles Machine) is recalling certain 2018 Ditch Witch VT17, 2018-2019 VT20 and VT24 trailers. The lock nuts that attach the hitch to the trailer may be insufficient to clamp the load after the hitch height has been adjusted.

Risk: Without a sufficient clamp load, the hitch may unexpectedly detach from the trailer, increasing the risk of a crash.

Fix: Charles Machine has notified owners, and will provide new hardware, free of charge. The recall began June 28, 2019. Owners may contact Charles Machine customer service at 1-800-654-6481. Charles Machine's number for this recall is ID0568989.

Defect: Charles Machine Works Inc. (Charles Machine) is recalling certain 2018-2019 Ditch Witch VT9, VT12, VT14, VT17, VT20 and VT24 trailers. The brake wire terminals may have been improperly crimped, which can result in the trailer brakes failing to apply when commanded.

Risk: If the trailer brakes do not apply as expected, the distance required to stop the trailer may be lengthened, increasing the risk of crash.

Fix: Charles Machine has notified owners, and dealers will replace the brake terminals with a machine terminal, free of charge. The recall began June 25, 2019. Owners may contact Charles Machine customer service at 1-800-654-6481.

Defect: Charles Machine Works Inc (Charles Machine) is recalling certain 2018 Ditch Witch VT14, VT20 and VT24 trailers with HX30, HX50 or HX75 vacuum excavators equipped with an optional jib boom. The jib boom on these vehicles can become loose from the latching pin mechanism, allowing the boom to swing outside the trailer while being towed.

Risk: If the jib boom swings outside the trailer while it is being towed, it can increase the risk of injury or a crash.

Fix: Charles Machine will notify owners, and dealers will replace the latching pin with a hook mechanism that goes over the top of the arm, securing it to the trailer structure, free of charge. The recall began October 22, 2018. Owners may contact Charles Machine customer service at 1-800-654-6481. Charles Machine's number for this recall is ID0502488.