2018 Zero Dsr problems, complaints & recalls
Most-reported problem areas: Service Brakes (1) · Fuel/Propulsion System (1)
Safety recalls (1)
Equipment:other:labels 2017-11-28 · campaign 17V762000 · 36 vehicles
Defect: Zero Motorcycles Inc. (Zero) is recalling certain 2018 S ZF13.0, S ZF7.2, SR ZF14.4, DS ZF13.0, DSR ZF14.4, FX ZF7.2, and FXS ZF7.2 motorcycles. The information on the Vehicle Emission Control Information (VECI) Label may indicate the wrong model year. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: If the affected 2018 motorcycles are ever subject to a recall, the owner may not realize the safety risk because of the misstated model year.
Fix: Zero will notify owners, and dealers will replace the incorrect label with a corrected label, free of charge. The recall is expected to begin in December 2017. Owners may contact Zero customer service at 1-888-841-8085. Zero's number for this recall is SV-ZMC-017-380.
Service bulletins (6)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-05-13 · ZMDN-052026 · Other
new diagnostic tool tuner is available for 2017 and newer model.s on may 15th, a new firmware will be released for our fst / cypher iii models, primarily focused on improving cybersecurity.
Equipment 2023-10-24 · Chain Kit Recall · Service Bulletin/Repair Instructions
dealer notification of chain kit recall (23e074).
Electrical System 2022-11-22 · Dealer News · Service Bulletin/Repair Instructions
zero motorcycles dealer news 11.22.22 - new firmware, diag4zero, holiday hours
Electrical System 2022-08-30 · ZMDN 83022 · Service Bulletin/Repair Instructions
cypher ii firmware update notice
Electrical System 2022-06-28 · CypherIIFirmware · Service Bulletin/Repair Instructions
a firmware update will be released tomorrow june 29 at 7am pt for my17-my23 zero motorcycles that operate on the cypher ii platform.
Electrical System 2020-06-22 · SV-ZMC-020-423 · Service Bulletin/Repair Instructions
long-term storage mode firmware update service campaign - zero motorcycles has determined that the battery management system (bms) may not hibernate in model year 2017 and newer zero sds and zero xmx platform motorcycles when they are stored at states of charge (soc) less than 30%. because the bms d
What owners report
2022-06-04 · Service Brakes“the sevcon dc to dc converter failed causing a total loss of all 12 volt power. this occurred for the second time on the expressway at 70 mph at night. it led to loss of any lighting on the vehicle, headlight, tail light, brake light, turn signals, horn and emergency flashers and abs sensors all stopped working. it is a very serious safety concer…”
2019-06-19 · Fuel/Propulsion System · 10,000 mi“after about 30km ride from my workplace to home, while i'm already in the parking lot and going low speed (about 10km/h) i started to hear unusual knocking sound from the electric motor area. then , when i tried to walk the motorcycle reverse into my parking lot (as i usually do ),the rear wheel got stuck. by visual inspection i found that screw t…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.