2019 Crossroads Cruiser problems, complaints & recalls
Safety recalls (2)
Equipment:recreational Vehicle/Trailer:lpg Systems:water Heater 2018-10-31 · campaign 18V767000 · 7 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019 Crossroads Cruiser recreational trailers with the water heater installed under the slide out. The exhaust location for the water heater may result in carbon monoxide or propane gas entering the living quarters.
Risk: If carbon monoxide or propane gas enters the living quarters, it can increase the risk of injury.
Fix: The affected vehicles are still in dealer inventory and Keystone will relocate the water heater, free of charge. Owner letters will not be sent. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-335.
Equipment:electrical 2018-10-15 · campaign 18V726000 · 60 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019 Crossroads Cruiser and Volante fifth wheels equipped with Longitude awnings. These vehicles may be equipped with incorrect awning switches that do not prevent the awning motor from rolling out the awning while moving.
Risk: The awning unexpectedly unrolls while the vehicle is moving, it can increase the risk of injury.
Fix: Keystone will notify owners, and dealers will replace the existing awning switch for a switch with a dynamic brake function, free of charge. The recall began November 14, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-333.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
letter to dealers for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
this is the repair instructions for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and ma
Equipment Adaptive/Mobility 2018-07-11 · 18-327 · Service Bulletin/Repair Instructions
this is the repair instructions for advisory 18-327. it has been determined that the microwave exhaust fans in certain cruiser aire units were not installed to vent outside.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.