2019 Jayco Melbourne problems, complaints & recalls
Most-reported problem areas: Equipment (1)
Safety recalls (4)
Power Train:automatic Transmission:internal:park Pawl 2023-02-16 ยท campaign 23V081000 ยท 2,845 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2023 Entegra Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway.
Risk: Vehicle rollaway increases the risk of a crash.
Fix: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed March 8, 2023. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is MB 22V-796.
Structure:frame And Members:underbody Shields 2020-07-02 ยท campaign 20V388000 ยท 666 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Qwest and Jayco Melbourne and Melbourne Prestige motorhomes built on Mercedes-Benz Sprinter chassis. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
Risk: Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
Fix: Jayco will notify owners, and Mercedes Sprinter dealers will inspect and replace the brake hoses, and the fender liners will be modified, free of charge. The recall began July 14, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Equipment:other:owners/Service/Other Manual 2020-06-05 ยท campaign 20V327000 ยท 666 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
Risk: If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Fix: Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
Equipment:other:labels 2018-07-05 ยท campaign 18V451000 ยท 49 vehicles
Defect: Jayco, Inc. (Jayco) is recalling certain 2018-2019 Jayco Alante, Precept, Seneca, Redhawk, and Melbourne motorhomes. The Cargo Carrying Capacity (CCC) label incorrectly overstates the cargo capacity, potentially causing the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other than Passenger Cars."
Risk: An overloaded vehicle has an increased risk of a crash.
Fix: Jayco will notify owners, and will provided a corrected CCC label, free of charge. The recall began on August 22, 2018. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9903405.
Service bulletins (9)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free โ but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Wheels 2022-08-17 ยท CAN 21-042 ยท Service Bulletin/Repair Instructions
chassis advisory notice: mercedes-benz/sprinter vehicle safety recall 21v-042_on certain my2012รขยย 2018, 5-ton sprinter vehicles that were up fitted into campers or recreational vehicles (รขยยrvsรขยย), one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially
Equipment:other:owners/Service/Other Manual 2022-05-17 ยท INC 22-067 ยท Service Bulletin/Repair Instructions
jayco and entegra coach storage tips. instructions for storing jayco and entegra coach diesel pushers.
Equipment Adaptive/Mobility 2022-03-18 ยท SRP 22-044 ยท Service Bulletin/Repair Instructions
standard repair instructions - schwintek slide-out system binding. instructions on how to repair slide out system.
Equipment 2020-06-19 ยท 19-019SRP ยท Service Bulletin/Repair Instructions
repair steps regarding beltline/s-lock molding at sidewall
Equipment 2020-03-13 ยท INC 20-007 ยท Service Bulletin/Repair Instructions
informational bulletin for repair that requires the removal of pullout cabinet extension drawers.
Latches/Locks/Linkages 2019-08-20 ยท 19-025 ยท Service Bulletin/Repair Instructions
baggage doors may leaking due to incorrect o-ring installed in handle
Showing the 6 most recent of 9 bulletins. Search all of them free at nhtsa.gov.
What owners report
2020-03-17 ยท Equipmentโtl* the contact owns a 2019 jayco melbourne prestige. the contact received notification of nhtsa campaign number: 19v845000 (equipment) however, the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called dunlap family rv of chattanooga deaโฆโ
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.