2019 Jerr-Dan Heavy Duty Wrecker problems, complaints & recalls
Safety recalls (1)
Engine 2019-06-26 · campaign 19V492000 · 33 vehicles
Defect: Jerr-Dan Corporation (Jerr-Dan) is recalling certain 2018-2019 Heavy Duty Wrecker vehicles equipped with the optional recovery remote control. If the remote and control system switch is not turned off by the operator, after three minutes of remote inactivity, the truck's engine may unexpectedly shut down.
Risk: An unexpected engine shut down can increase the risk of crash.
Fix: Jerr-Dan will notify owners, and dealers will reprogram the remote, free of charge. The recall began August 15, 2019. Owners may contact Jerr-Dan customer service at 1-800-926-9666.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2022-10-10 · B JD 22-021 · Service Bulletin/Repair Instructions
bulletin for jerr-dan heavy duty wreckers reminding distributors of the required maintenance outlined in the operators manuals.
Suspension 2021-12-20 · SIB JD 21-354 · Service Bulletin/Repair Instructions
service information bulletin regarding steer axle alignment on heavy duty wrecker and rotator chassis. this communication to jerr-dan distributors was a reminder to follow the heavy-duty chassis manufacturer's instructions regarding the need for periodic inspection and tightening of suspension / axl
Equipment 2021-04-01 · JD 21-091 · Service Bulletin/Repair Instructions
jerr-dan has determined that certain carrier deck tilt cylinders are unable to maintain pre-load torque between the cylinder bushing head and rod. this may cause the carrier deck to lean to one side and impede the ability to recover a disabled vehicle.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.