2019 Mercedes-Benz S 560 E problems, complaints & recalls
Most-reported problem areas: Engine (2) · Seat Belts (1) · Electrical System (1)
Safety recalls (1)
Communication: Auto Crash Notification 2021-02-05 · campaign 21V058000 · 1,292,258 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Service bulletins (119)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Power Train 2026-09-26 · LI27.00-P-073124 · Service Bulletin/Repair Instructions
complaint customer complaints relating to automatic transmission 725.0 (nag3 classic /9g‑tronic automatic transmission) and 725.1 (nag3 facelift/9g‑tronic automatic transmission facelift) for faster, more effective and more targeted diagnosis, intelligent predictive repair (ipr) has been developed a
Steering 2026-09-25 · LI46.10-P-077314 · Service Bulletin/Repair Instructions
complaint noises in the steering column area when steering. see example file in the attachments area: "mrsm‑schleifgeräusch_sccmgrindingnoises. mov". cause under analysis. remedy check which area of the steering column the noises occur in. do the noises tend to occur at the bottom in the driver foot
Service Brakes 2026-09-22 · LI42.10-P-078779 · Service Bulletin/Repair Instructions
complaint repeat workshop visit for vehicle vibration while braking from 60mph. note: although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. cause although the cause of the vibra
Structure:body 2026-09-14 · LI82.62-P-078631 · Service Bulletin/Repair Instructions
complaint clanking noise from the area of the speakers in the doors. cause under analysis. remedy to narrow down the cause, first of all remove the door trim. • if the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary,
Power Train 2026-09-14 · LI27.10-P-075869 · Service Bulletin/Repair Instructions
complaint only vehicles with a variable transfer case are affected. this can be identified through control unit n45 or n15/7 in the quick test. when accelerating with light load, vibrations or jolting sensation may come from the drivetrain. it may be mistaken for a harsh shift. cause modified oil qu
Power Train 2026-09-04 · LI27.00-P-073124 · Service Bulletin/Repair Instructions
complaint customer complaints relating to automatic transmission 725.0 (nag3 classic / 9g‑tronic automatic transmission) and 725.1 (nag3 facelift/9g‑tronic automatic transmission facelift) for faster, more effective and more targeted diagnosis, intelligent predictive repair (ipr) has been developed
Showing the 6 most recent of 119 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-02-04 · Electrical System · 🔥 fire“the contact owns a 2019 mercedes-benz s560. the contact stated that while parking their vehicle, a burning-leather odor entered the cabin, and they noticed smoke in the cabin. the contact noticed a small fire beneath the driver's seat. the fire was extinguished with nearby snow. at which time the vehicle's engine failed to start despite the vehicle…”
2025-07-01 · Seat Belts“rear drivers side seat belt/airbag combo locked in place and will not retract.…”
2025-06-09 · Engine · 76,000 mi“the contact owns a 2019 mercedes-benz s 560 e. the contact stated while starting the vehicle, the vehicle vibrated abnormally. there was no warning light illuminated. the vehicle was taken to an independent mechanic, where it was diagnosed with engine failure. the contact was informed that the engine needed to be replaced. the vehicle was not repai…”
2025-05-21 · Engine · 36,000 mi“the contact owns a 2019 mercedes-benz s560 e. the contact stated while driving at an undisclosed speed, the message "get b service done in 19 days" was displayed two weeks after an oil change was performed on the vehicle. no warning lights were illuminated. the vehicle was taken to a dealer for diagnostic testing; however, the dealer was unable to…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.