2019 Mercedes-Benz S560 problems, complaints & recalls
Most-reported problem areas: Suspension:rear (1) · Fuel System, Gasoline (1)
Safety recalls (10)
Communication: Auto Crash Notification 2022-05-20 · campaign 22V365000 · 242,722 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Fix: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Structure:body:roof And Pillars 2021-03-19 · campaign 21V197000 · 15,096 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped wi
Risk: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Fix: Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Communication: Auto Crash Notification 2021-02-12 · campaign 21V072000 · 67 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been
Risk: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Fix: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Communication: Auto Crash Notification 2021-02-05 · campaign 21V058000 · 1,292,258 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Electrical System:software 2020-07-31 · campaign 20V449000 · 56 vehicles
Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300, C300 Coupe, CLS450, E450 Coupe and S450, 2017-2019 E300, 2018 E400 Coupe, E400 Stationwagon, and 2018-2019 S560 vehicles that have previously had the instrument cluster replaced. The software in the replaced instrument cluster may cause the seat belt warning system to not operate properly, only displaying a solid warning light if either the driver or passenger seat belt is unfastened, instead of a blinking light with an audible ton
Risk: Without the audible tone and blinking warning light to remind the front seat occupants that their seat belts are not buckled, they may forget to buckle their seat belt, increasing their risk of injury in the event of a crash.
Fix: MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began September 8, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020080015.
Engine 2020-03-20 · campaign 20V173000 · 9,791 vehicles
Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 S560 and Maybach S560 vehicles equipped with 4.0L 8-cylinder gasoline-engines. Two engine oil plugs may not withstand high engine loads while driving, possibly resulting in an engine oil leak.
Risk: An engine oil leak can spill on to the road and cause slippery road conditions. Additionally, if the engine runs out of oil it can cause an engine stall while driving. Either of these scenarios can increase the risk of a crash.
Fix: MBUSA will notify owners, and dealers will reinforce the engine oil plugs by adding a retaining plate, free of charge. The recall began August 11, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060018.
Engine And Engine Cooling:engine:gasoline 2019-11-15 · campaign 19V821000 · 6 vehicles
Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 S560, S560 Cabriolet, and S560 4MATIC vehicles equipped with 8-cylinder gasoline engines. The threaded connection between the camshaft idler gear and the crankcase may be improperly tightened, possibly causing the idler gear to detach from the crankcase.
Risk: A detached idler gear can damage the engine, resulting in a stall and increasing the risk of a crash.
Fix: MBUSA will notify owners, and dealers will replace the engine, free of charge. The recall began February 21, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020020013.
Forward Collision Avoidance: Sensing System: Radar 2019-07-19 · campaign 19V540000 · 1,957 vehicles
Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300 Cabrio, C300A Cabrio 4MATIC, C300 Coupe, C300 Coupe 4MATIC, C300, C300 4MATIC, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C43 AMG 4MATIC, C63 AMG Cabrio, C63S AMG Cabrio, C63 AMG Coupe, C63S AMG Coupe, C63 AMG, C63S AMG, CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E300, E300 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 Wagon 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, E53 AMG Coupe 4MATIC, E53 AMG 4MATI
Risk: An impaired Active Brake Assist may not automatically apply partial or full braking as expected, increasing the risk of a crash.
Fix: MBUSA will notify owners, and dealers will update the radar sensor control unit software, free of charge. The recall began September 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080008.
Lane Departure: Lane Keep: Steering Assist 2018-12-19 · campaign 18V910000 · 6,200 vehicles
Defect: Mercedes-Benz USA, LLC. (Mercedes) is recalling certain 2018 S450 4MATIC, S560 4MATIC Coupe, S63 AMG 4MATIC Coupe, Maybach S560 4MATIC, S560 4MATIC, S63 AMG and S63 AMG 4MATIC Cabrio vehicles. The Hands-off-Detection system may malfunction, causing the Active Steering Assist system to remain engaged despite the driver's hands not being on the steering wheel for a prolonged period of time.
Risk: If the system remains active despite the driver not having their hands on the wheel, the driver's inattention may increase the risk of crash.
Fix: Mercedes has notified owners, and dealers will update the software of the steering control unit, free of charge. The recall began May 13, 2019. Owners may contact Mercedes customer service at 1-800-367-6372. MBUSA's number for this recall is 2019040024.
Seat Belts 2018-11-27 · campaign 18V839000 · 4,969 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 C300 4Matic Cabriolet, C43 AMG Cabriolet, C300 Cabriolet, C300 Coupe, C300 4Matic Coupe, C43 AMG Coupe, E450 Coupe, E53 AMG Cabriolet, S450, S560, E450 Cabriolet, E450 4Matic Cabriolet, E450 4Matic Coupe, E53 AMG Coupe, S450 4Matic, S560 4Matic, S63 AMG and S65 AMG vehicles and Mercedes-Mayback S650 and S560 4 Matic vehicles. A correctly fastened seatbelt may be inaccurately detected as being unfastened, preventing the seat belt pre-tensi
Risk: If the seat belt tensioning does not activate in the event of a crash, it can increase the risk of injury.
Fix: MBUSA will notify owners, and dealers will replace the seat belt buckles, free of charge. The recall began March 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019020012.
Service bulletins (62)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Latches/Locks/Linkages 2023-01-05 · LI72.20-P-075746 · Service Bulletin/Repair Instructions
complaint tailgate opens unintentionally. cause accidental or unnoticed activation of the button to open the tailgate on the vehicle key. e.g. when stored in trouser pocket, handbag etc. remedy as of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a r
Fuel System, Gasoline 2022-08-11 · SC-2022070004 · Service Bulletin/Repair Instructions
mercedes-benz ag ("mbag"), the manufacturer of mercedes-benz vehicles, has determined that on certain model year (âmyâ) 2028-2021 s-class, s-class coupe/cabriolet (217 and 222 platforms) vehicles, the low pressure fuel line does not correspond to the current series production configuration. t
Seats 2022-05-26 · LI91.10-P-065540 · Service Bulletin/Repair Instructions
complaint creaking noise from side bolster when load applied to seat cushion of front seats. cause soiling to the replacement fabric of the seat cushion cover means that friction on the seat side finisher mountings generates a creaking noise. remedy 1. clean fabric cover and seat side finisher
Electrical System 2022-03-31 · LI54.10-P-071499 · Service Bulletin/Repair Instructions
complaint the result from the xentry battery test does not match the current state of the battery. cause the xentry battery tester uses the stored on-board electrical system data in the sam module to access the health of the 12 volt battery. the xentry battery test may not take into account a si
Electrical System 2022-01-27 · LI68.05-P-060306 · Service Bulletin/Repair Instructions
complaint the garage door hand transmitter cannot be initialized with the integrated garage door opener in the inside rearview mirror. cause 1. the integrated garage door opener (gdo) is not compatible with the opening system installed in the garage. 2. the garage door drive uses a rolling code
Electrical System 2022-01-09 · LI68.05-P-060307 · Service Bulletin/Repair Instructions
complaint the range of the integrated garage door opener (gto) is too short. cause 1. vehicles equipped with infrared windows and/or a heated windshield may suffer from complaints involving low transmission power. 2. when comparing the range between the integrated gto and the garage door hand tr
Showing the 6 most recent of 62 bulletins. Search all of them free at nhtsa.gov.
What owners report
2022-08-08 · Unknown Or Other“ keyless entry problem. july 26, 2022 i placed my 2 small dogs and pursewith key in car. i was unable to enter car on drive's side because the key locked the car from inside. i have since learned from several people they experienced same problem (with infant in rearseat) and that if battery is low on key fob the car will lock with key inside. …”
2021-08-09 · Fuel System, Gasoline · 15,000 mi“the contact owns a 2019 mercedes-benz s560. the contact stated that while driving at various speeds, the vehicle would jerk upon depression of the accelerator pedal as the battery auxiliary warning message would appear on instrument panel. the contact had initially taken the vehicle to a dealer where they stated that water in the fuel tank had caus…”
2021-04-26 · Suspension:rear · 9,000 mi“tl* the contact owns a 2019 mercedes-benz s560. the contact stated while driving 70 mph, the seat belt would tighten and the rear of the vehicle would move from side to side. mercedes-benz of buckhead (2799 piedmont rd ne, atlanta, ga 30305) was made aware of the failure however, the dealer informed the contact that the mechanic was unable duplicat…”
2021-03-27 · Unknown Or Other · 1,425 mi“the steering shifter would not change the car into park nor new ram, from drive. aff'l, the shifter instead began operating the navigation map cursor. the vehicle was stationary each of the 3 times it happened in one day.…”
2021-03-02 · Unknown Or Other · 2,300 mi“from day one delivery, car technology didn't work. a couple of months, more problems began: odd security warnings - car wouldn't let me put into park, nor neutral, nor reverse. this occurred 3 times, setting still, in 3 rural locations. instead the shifter operated the central navigation map directions! two dealers couldn't fix. investigation into…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.