2019 Starcraft Bus Quest problems, complaints & recalls
Most-reported problem areas: Structure:body (1)
Safety recalls (3)
Structure:body 2024-06-12 · campaign 24V429000 · 3,192 vehicles
Defect: Forest River Bus, LLC (Forest River) is recalling certain 2013-2016 Starcraft Allstar MVP, 2016 and 2019 Allstar XL, 2016-2018 Allstar XL MVP, 2009-2010 and 2012-2018 Starcraft MFSAB/Prodigy, 2014-2016 Quest XL, 2013 and 2015-2018 Starcraft MPV/Prodigy, 2009-2010 Prodigy, 2009-2022 Quest, 2011 Quest XL school buses. The restraining barrier may not provide sufficient protection in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMV
Risk: An insufficient restraining barrier can increase the risk of injury in a crash.
Fix: Dealers will relocate the seat barrier, as necessary free of charge. Owner notification letters were mailed July 16, 2024. Owners may contact Forest River customer service at 1-800-348-7440. Forest River's number for this recall is 05-1584.
Structure:body:roof And Pillars 2024-05-28 · campaign 24V370000 · 854 vehicles
Defect: Forest River Bus, LLC (Forest River) is recalling certain 2010-2020 Starcraft Prodigy, Quest, and 2013 Rondak school buses. The exterior front roof panel was manufactured with inadequate joint strength. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 221, "School Bus Body Joint Strength."
Risk: A school bus roof panel with inadequate joint strength may separate during a crash, increasing the risk of injury.
Fix: Dealers will secure the exterior front roof section, free of charge. Owner notification letters were mailed July 31, 2024. Owners may contact Forest River customer service at 1-800-348-7440. Forest River's number for this recall is 05-1782.
Seats 2018-10-15 · campaign 18V722000 · 872 vehicles
Defect: Forest River, Inc. (Forest River) is recalling certain 2013-2019 Starcraft Bus Prodigy, 2010-2019 Starcraft Bus Quest, 2019 Starcraft Bus Senator II, Quest XL and StarTrans Bus MFSAB buses, equipped with CE White/HSM SB11-30" series, standard, unbelted, school bus seats, or SB11-30" series school bus seats with lap belts only. The foam in the knee impact area of the lower seat back may not absorb enough impact in the event of a crash. As such, these vehicles fail to comply with the requirement
Risk: If the seat foam does not absorb enough impact energy, it can increase the risk of injury in the event of a crash.
Fix: Forest River will notify owners, and dealers will insert an additional piece of expanded polystyrene (EPS) foam into the lower seatback area, free of charge. The recall began November 1, 2018. Owners may contact Forest River customer service at 1-574-642-3112. Forest River's number for this recall is 05-0886.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Wheels 2022-01-04 · 511446 · Service Bulletin/Repair Instructions
damage to the tireã¢ââs valve stem may lead to loss of air pressure, which, if unnoticed, could lead to a flat tire or on dual-wheels an overloaded tire. in extreme situations, rapid loss of tire pressure could increase the risk of a crash. operators may identify an audible rattling noise from the
What owners report
2023-11-01 · Structure:body“bus body floor rails are too weak, and crack in normal operation. in a collison they will fail catastrophically. i have multiple examples of this in my fleet.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.