2019 Thor Palazzo problems, complaints & recalls
Most-reported problem areas: Exterior Lighting (1)
Safety recalls (3)
Equipment:recreational Vehicle/Trailer 2019-06-30 · campaign 19V504000 · 1,554 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2019-2020 Challenger, Miramar, Magnitude, Outlaw, Omni, and Palazzo motorhomes. The vehicle control system software may cause the slide-out room to move unexpectedly.
Risk: Unexpected movement of the slide-out room can increase the risk of a injury.
Fix: TMC will notify owners, and dealers will update the affected software, free of charge. The recall is expected to begin August 28, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000170.
Suspension:front:control Arm 2019-03-14 · campaign 19V200000 · 12 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2018-2019 Aria, and 2019 Palazzo motorhomes built on a Daimler Trucks North America (DTNA) chassis equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.
Risk: Loose steering and tie rod arm bolts can cause separation of the tie rod arm from the front wheels, increasing the risk of a crash.
Fix: TMC has notified owners, and DTNA dealers will inspect the steering arm and tie rod arm bolts for to make sure that they are properly tightened, installing new fasteners as necessary, free of charge. The recall began on March 15, 2019. Owners may contact Daimler Trucks North America at 1-800-547-0712 to locate a Qualified Service Center or may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000166.
Exterior Lighting:turn Signal 2018-10-30 · campaign 18V763000 · 1,769 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2017 Tuscany XTE and 2017-2019 Venetian, Aria, Tuscany, and Palazzo motorhomes built on Freightliner Custom Chassis Corporation chassis. The Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Risk: Nonfunctioning lights can increase the risk of a crash.
Fix: The remedy for this recall is still under development. Daimler Trucks North America, the manufacturer of the chassis began issuing owners an interim notification on October 24, 2018, and will send a second notification when parts become available. The recall began October 30, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000163.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2019-12-05 · LTR 120519 · Service Bulletin/Repair Instructions
this letter stated that there were no service bulletins or technical service bulletins issued for the month of november, 2019.
What owners report
2019-04-30 · Exterior Lighting · 2,000 mi“i have no rear tail lights and the left rear turn signal does not work. when i enter my vin to check for recalls, it says invalid parameter. i took it to freight liner of kc on april 18th, 2019, they kept it for 8 days, said it was not their problem, it was thor's problem, and required that i pay them a $524 diagnostic fee before i could get the …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.