2020 Crossroads Sunset problems, complaints & recalls
Safety recalls (3)
Electrical System:wiring 2020-01-23 · campaign 20V037000 · 1,112 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cameo (models 3201RL, 320RL, 3701RL, 370RL, 3801RK, 380RK, 3891MK, 389MK, 3921BR, 392BR, 3961MB, 396MB, 4021FK, 402FK), Crossroads Cruiser (models 24RL, 27MK, 28BH, 28BH, 28RD, 28RKS, 29RK, 29SI, 30BH, 30RLS, 3311RD, 3391RL, 33BHB, 3851BL, 385BL), Crossroads Hampton (models 364MBL, 370FDL, 371FKL, 372FDB, 374BAR, 375DBL), Crossroads Volante (models 240RL, 270BH, 28BH, 295BH, 310BH, 3201IK, 3251RD, 325RD, 325RL, 326RK, 329DB, 32S
Risk: In the event of a short circuit in the wiring, there may be an increased risk of fire.
Fix: Keystone will notify owners, and dealers will correct the circuit protection, free of charge. The recall began March 3, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-368.
Equipment:recreational Vehicle/Trailer:lpg Systems:furnace 2019-10-25 · campaign 19V763000 · 157 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2020 Crossroads Sunset trailers, model 242BH. The interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity. As a result, during furnace operation, the interior range cooktop burner flame may invert.
Risk: If the cooktop burner flames invert, there is an increased risk of a fire and injury.
Fix: Keystone will notify owners, and dealers will inspect the interior range cooktop with the furnace running, sealing it as necessary, free of charge. The recall began November 18, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-362.
Service Brakes, Electric 2019-07-10 · campaign 19V517000 · 485 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Hampton and Sunset recreational trailers. The breakaway switch may have been incorrectly wired, which can cause the trailer brakes to not function in the event of a trailer separation from the tow vehicle.
Risk: If the trailer detaches from the tow vehicle, the breakaway switch may not activate the brakes, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will rewire the breakaway switch, free of charge. The recall began July 29, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-357.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body 2019-12-18 · 19-365 · Service Bulletin/Repair Instructions
this is the owner letter for advisory 19-365. it has been determined that the convenience center in certain models of sunset travel trailers may allow any residual water from the various connections at the convenience center to leak on the pass-through compartment at the water hook-ups. the procedur
Structure:body 2019-12-18 · 19-365 · Service Bulletin/Repair Instructions
this is the dealer letter for advisory 19-365. it has been determined that the convenience center in certain models of sunset travel trailers may allow any residual water from the various connections at the convenience center to leak on the pass-through compartment at the water hook-ups. the procedu
Equipment 2019-12-17 · 19-365 · Service Bulletin/Repair Instructions
this is the repair instructions for advisory 19-365. it has been determined that the convenience center in certain models of sunset travel trailers may allow any residual water from the various connections at the convenience center to leak on the pass-through compartment at the water hook-ups. the p
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.