2020 Ford Explorer Intercept Hybrid problems, complaints & recalls
Most-reported problem areas: Power Train (2)
Safety recalls (1)
Power Train:axle Assembly 2022-04-14 · campaign 22V255000 · 252,936 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer Police FHEV, Explorer Police 3.3L, and 2020-2022 Explorer 2.3L RWD, 3.0L PHEV, 3.3L FHEV, and 3.0L ST GAS vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Risk: A disconnected driveshaft can result in vehicle rollaway when the vehicle is placed in 'Park' without the parking brake applied, increasing the risk of a crash.
Fix: Depending on the vehicle model, dealers will replace the bushing and axle cover, or update the electronic parking brake software. Repairs will be performed free of charge. Interim owner notification letters were mailed June 9, 2022, and March 10, 2023. Owner notification letters were mailed June 9, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S27.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:other:owners/Service/Other Manual 2023-06-08 · SAN-Vol1 I1 · Service Bulletin/Repair Instructions
the service awareness newsletter is an informal communication that contains information that may not be presently available in a tsb, ssm, gsb, or other electronic communication. this article includes information on warranty, technical service tips and other service information.
Electrical System 2023-05-22 · SSM 51650 · Service Bulletin/Repair Instructions
2020-2023 explorer/aviator/police interceptor utility hybrid vehicles may exhibit a charging system warning in the message center and/or illuminated battery lamp with dtc b11d9 present in the body control module (bcm). refer to workshop manual (wsm), section 414-01, pinpoint test c for diagnosis and
Equipment:other:owners/Service/Other Manual 2022-07-21 · TSB 22-2290 · Service Bulletin/Repair Instructions
2020-2021 police interceptor utility vehicles equipped with a 3.3l duratec, 3.3l duratec hybrid, or 3.0l ecoboost engine have a module programming update that allows the operator to command a virus reducing heating procedure that, when combined with centers for disease control and prevention (cdc) g
What owners report
2026-04-30 · Power Train“when the vehicle was started this morning, it sounded like it was chugging and did not wasn’t to stay on. then when the driver went to drive, he got the notification on my dash to stop safely and the engine was disabled. the check engine light was on, as well as the battery light was on, and the warning light was on. pcm code p1a0c present. tsb 25-…”
2026-04-30 · Power Train“driver was responding to a priority call with lights and siren going when the engine rpm's raced to approx 8,000 rpm's, engine lost forward movement and red triangle and stop safely now message turned on. vehicle was moved to the side of the road and was disabled requiring a tow to fleet. pcm codes p2884 and p2885 for hybrid engine disconnect clutc…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.