2020 Genuine Scooter Royal Alloy problems, complaints & recalls
Safety recalls (1)
Service Brakes, Hydraulic:foundation Components:disc:pads 2020-01-10 · campaign 20V010000 · 148 vehicles ⚠ DO NOT DRIVE
Defect: Genuine Scooters, LLC. (Genuine Scooters) is recalling certain 2020 Royal Alloy GT150 scooters. The front brake rotor may become uncentered within the front brake caliper allowing the inner brake pad to dislodge from the top of the brake caliper.
Risk: If the brake pad becomes dislodged, the scooter can experience a reduced or complete loss of braking, increasing the risk of a crash.
Fix: Genuine Scooters will notify owners, and dealers will reposition the brake rotors with spacers to prevent the brake pads from dislodging, free of charge. The recall began January 2019. Note: Genuine Scooters requests owners to not drive their scooters. Please have the scooter towed to a dealer for repairs. Roadside assistance coverage has been provided along with owner's warranty so the tow will be free of charge. Owners may contact Genuine Scooters customer service at 1-773-433-1311.
Service bulletins (4)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2022-06-06 · TSB-RA-20220606 · Service Bulletin/Repair Instructions
labor code for coolant replacement.
Equipment 2022-06-03 · TSB-RA-20220603 · Service Bulletin/Repair Instructions
issues with cooling system with royal alloy gp300s
Equipment 2021-02-24 · TSB-NIU-20210224 · Service Bulletin/Repair Instructions
issue with update to h1 diagnostic device for niu line-make.
Equipment:other:owners/Service/Other Manual 2020-08-27 · TSB-GDN-20200827 · Service Bulletin/Repair Instructions
dealer network pdi notice for all makes/models distributed.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.