2020 Mercedes-Benz S 560 problems, complaints & recalls
Most-reported problem areas: Visibility:sun/Moon Roof Assembly (1)
Safety recalls (4)
Communication: Auto Crash Notification 2022-05-20 · campaign 22V365000 · 242,722 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Fix: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Fuel System, Gasoline:fuel Injection System:injectors 2021-12-13 · campaign 21V961000 · 139 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
Risk: A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
Fix: Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.
Air Bags:sensor:side Impact 2021-07-12 · campaign 21V527000 · 542 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 CLS450, AMG E53, AMG CLS53, E350, E450, AMG GT43, AMG GT53, 2020 S450, S560, G550, AMG GLC63, 2020-2021 GLC300, and AMG G63 vehicles. The side crash sensor connectors may come loose, which could delay the activation of air bags and seatbelts during a side impact crash.
Risk: Air bags and seatbelts that don't function as intended can increase the risk of injury during a crash.
Fix: Dealers will inspect and replace as necessary, the side impact crash sensors, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021070032/33.
Communication: Auto Crash Notification 2021-02-05 · campaign 21V058000 · 1,292,258 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Service bulletins (25)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Latches/Locks/Linkages 2023-01-05 · LI72.20-P-075746 · Service Bulletin/Repair Instructions
complaint tailgate opens unintentionally. cause accidental or unnoticed activation of the button to open the tailgate on the vehicle key. e.g. when stored in trouser pocket, handbag etc. remedy as of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a r
Steering 2022-12-01 · LI46.15-P-063353 · Service Bulletin/Repair Instructions
complaint height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with easy entry function). cause height adjustment moves to the top/bottom limit stop and jams.
Fuel System, Gasoline 2022-08-11 · SC-2022070004 · Service Bulletin/Repair Instructions
mercedes-benz ag ("mbag"), the manufacturer of mercedes-benz vehicles, has determined that on certain model year (âmyâ) 2028-2021 s-class, s-class coupe/cabriolet (217 and 222 platforms) vehicles, the low pressure fuel line does not correspond to the current series production configuration. t
Seats 2022-05-26 · LI91.10-P-065540 · Service Bulletin/Repair Instructions
complaint creaking noise from side bolster when load applied to seat cushion of front seats. cause soiling to the replacement fabric of the seat cushion cover means that friction on the seat side finisher mountings generates a creaking noise. remedy 1. clean fabric cover and seat side finisher
Electrical System 2022-03-31 · LI54.10-P-071499 · Service Bulletin/Repair Instructions
complaint the result from the xentry battery test does not match the current state of the battery. cause the xentry battery tester uses the stored on-board electrical system data in the sam module to access the health of the 12 volt battery. the xentry battery test may not take into account a si
Electrical System 2022-01-27 · LI68.05-P-060306 · Service Bulletin/Repair Instructions
complaint the garage door hand transmitter cannot be initialized with the integrated garage door opener in the inside rearview mirror. cause 1. the integrated garage door opener (gdo) is not compatible with the opening system installed in the garage. 2. the garage door drive uses a rolling code
Showing the 6 most recent of 25 bulletins. Search all of them free at nhtsa.gov.
What owners report
2022-11-23 · Visibility:sun/Moon Roof Assembly · 38,193 mi“the contact owns a 2020 mercedes-benz s560. the contact stated that while driving approximately 60 mph, there was an abnormal sound and shards of glass started entering the vehicle from the sunroof. no injuries were sustained. the vehicle was taken to the dealer; however, the vehicle was not diagnosed. the contact stated that the vehicle was repair…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.