2020 Pierce Quantum problems, complaints & recalls
Safety recalls (4)
Structure:critical Fasteners 2022-10-27 · campaign 22V809000 · 299 vehicles
Defect: Pierce Manufacturing (Pierce) is recalling certain 2010-2022 Pierce Velocity, Enforcer, Arrow XT, Quantum, and Dash CF fire trucks. Stokes basket mounting brackets may be insufficiently welded.
Risk: The left and/or right brackets can fail, allowing the stokes basket to fall and increasing the risk of injury.
Fix: Pierce will replace the stokes basket mounting brackets, free of charge. Owner notification letters were mailed December 14, 2022. Owners may contact Pierce's customer service at 1-888-974-3723. Pierce's number for this recall is 74B323.
Fuel System, Diesel:fuel Injection System:fuel Rail 2022-01-26 · campaign 22V032000 · 243 vehicles
Defect: Pierce Manufacturing (Pierce) is recalling certain 2015-2021 Arrow XT, Enforcer, Quantum and Velocity fire trucks. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.
Risk: A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.
Fix: On engines with 75 miles or less, dealers will install vibration isolators to the fuel tubes. Engines with more than 75 miles will receive new fuel tubes with vibration isolators, free of charge. Owner notification letters were mailed on March 11, 2022. Owners may contact Pierce's customer service at 1-888-974-3723.
Fuel System, Diesel:fuel Injection System:fuel Rail 2021-05-26 · campaign 21V394000 · 2,416 vehicles
Defect: Pierce Manufacturing (Pierce) is recalling certain 2017-2021 Arrow XT, Enforcer, Impel, Quantum, Saber, and Velocity vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
Fix: Dealers will inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Interim notification letters were mailed to owners on June 24, 2021. Owner notification letters were mailed July 30, 2021. Owners may contact Pierce customer service at 1-888-974-3723.
Equipment 2020-09-22 · campaign 20V571000 · 405 vehicles
Defect: Pierce Manufacturing (Pierce) is recalling certain 2018-2020 Arrow XT, Dash, Enforcer, Impel, Quantum, and Velocity vehicles. Due to a problem with the joystick controller, the vehicle's aerial device may move without operator input.
Risk: Unintended movement of the aerial device can increase the risk of injury.
Fix: Pierce will notify owners, and dealers will replace the potentially affected joysticks, free of charge. The recall began October 20, 2020. Owners may contact Pierce customer service at 1-888-974-3723.
Service bulletins (36)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-09-22 · 74B345 · Service Campaign
pierce has updated our inverter installation policy to require a sub-feed breaker box with inverters that can supply over 2400w (20a @ 120v) in an unprotected output. in alignment with the national electric code (nec), this will ensure that any 15a or 20a inverter load will not exceed the current r
Unknown Or Other 2026-09-15 · PB_799 · Other
pierce is communicating a material change to the ball joint boots used in applicable service kit pn 2742031. this bulletin is intended to help dealer parts and service teams understand the reason for the change and how to identify the new ball joint.
Unknown Or Other 2026-09-09 · SB_795 · Service Bulletin/Repair Instructions
this bulletin provides a procedure to update webpage and mqtt certificates in the telematics control unit (tcu) devices of pierce custom chassis apparatus equipped with command zone and with tcu software versions 6.0.8, 6.0.13, 7.4.3, or 8.0.0. apparatus with tcu software versions 7.0.1, 7.0.3, 7.2.
Unknown Or Other 2026-09-09 · SB_797 · Service Bulletin/Repair Instructions
this bulletin provides a procedure for comprehensive update of the command zone (cz) telematics control unit (tcu), control module, and display devices in pierce custom chassis apparatus to enable next-generation clearsky intelligence connected solutions capabilities, provide a pathway for future ov
Unknown Or Other 2026-09-09 · SB_796 · Service Bulletin/Repair Instructions
this bulletin provides a procedure to update telematics control unit (tcu) devices in pierce custom chassis apparatus equipped with command zone and with tcu software version 7.4.3. installation of new tcu webpage and mqtt security certificates is accomplished as part of this procedure. this update
Steering 2026-09-08 · PB_793 · Other
the previous bolt-in airbag and steering wheel design are now obsolete and will require replacement if the become damaged. a new clip-in airbag and steering wheel design have been implemented.
Showing the 6 most recent of 36 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.