2020 Thor Motor Coach Tuscany problems, complaints & recalls
Most-reported problem areas: Visibility/Wiper (1)
Safety recalls (2)
Tires:valve 2020-09-15 · campaign 20V559000 · 1,631 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2018-2021 Aria, Palazzo, Tuscany, and Venetian motorhomes built on a Daimler Trucks (DTNA) chassis. The tire valve stem extension for the inner wheel may contact the outer wheel rim opening and become damaged.
Risk: Extensive damage to the valve stem extension may result in a loss of tire pressure of the inner wheel, increasing the risk of a crash.
Fix: TMC will notify owners, and DTNA dealers will inspect the inner wheel valve stem stabilizers, and adjust as needed and/or replace the inner valve stem, free of charge. The recall began November 2, 2020. Owners may contact TMC customer service at 1-800-524-5210 extension 104 or DTNA customer service at 1-800-547-0712. TMC's number for this recall is RC000204. DTNA's number for this recall is FL-861.
Exterior Lighting:turn Signal 2020-07-20 · campaign 20V418000 · 2,417 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2017-2020 Aria, Venetian and Tuscany, 2017 Tuscany XTE and 2017-2019 Palazzo motorhomes vehicles that received an inspection-only remedy for recall 18V-763. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Risk: Non-functioning exterior marker lights can increase the risk of a crash.
Fix: TMC will notify owners, and Daimler Trucks dealers will replace the PDM, free of charge. Owner letters were mailed October 6, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000196.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Fuel System, Diesel 2021-08-05 · RC000233SAOwner · Service Bulletin/Repair Instructions
the fuel rail assembly may develop leaks, which may result in an undetected prolonged diesel fuel spray. a leak involving spraying/misting fuel in the presence of an ignition source may increase the risk of fire. this affects the following thor motor coach products: model year 2018-2022 tuscany an
What owners report
2023-02-01 · Visibility/Wiper · 5,000 mi“the contact owns a 2020 thor tuscany rv built on a 2019 freightliner chassis. the contact stated that while operating the rv, it was discovered that the front windshield wipers and cruise control were inoperable. the rv was taken to the local service center who diagnosed that the steering wheel control module was faulty and needed to be replaced; h…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.