2020 Vicinity Vi38 problems, complaints & recalls
Safety recalls (1)
Steering:gear Box:mounting Bracket 2022-03-11 · campaign 22V148000 · 92 vehicles
Defect: Vicinity Motor Corporation (Vicinity) is recalling certain 2020-2021 Vi38 vehicles. The power steering gear box may become damaged, resulting in a loss of steering control.
Risk: A loss of steering control increases the risk of a crash.
Fix: Dealers will inspect and replace the steering gear box assembly, if necessary, free of charge. Owner notification letters are expected to be mailed in March 2022. Owners may contact Vicinity's customer service at 1-604-607-4000. Vicinity's number for this recall is Campaign 000-043.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2022-10-05 · CA-000-046 · Service Bulletin/Repair Instructions
it has come to vmc's attention that a select number of 35 and 38 ft vicinity buses may have an area susceptible to cracking and potential accelerated corrosion. these identified areas may cause the structure to crack around the shock absorber tower and lead to premature failure of the structure. vmc
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.