2021 Cadillac Escalade Na problems, complaints & recalls
Most-reported problem areas: Engine (5) · Service Brakes (2) · Structure:body (1)
Safety recalls (4)
Fuel System, Gasoline:delivery:fuel Pump:control/Drive Module 2021-09-23 · campaign 21V739000 · 14,939 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles. The fuel pump power control module may cause the fuel pump to fail or operate intermittently, which can interrupt fuel flow to the engine, and cause an unexpected engine stall.
Risk: An engine stall increases the risk of a crash.
Fix: Dealers will replace the fuel pump power control module, free of charge. Owner notification letters were mailed on October 14, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; or GMC customer service at 1-800-462-8782. GM's number for this recall is N212332040.
Steering:steering Control Module 2021-06-17 · campaign 21V455000 · 26,847 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. A software issue may cause a loss of power steering assist at startup or while driving.
Risk: Increased steering effort, particularly at lower speeds, increases the risk of a crash.
Fix: The power steering module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 13, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; or GMC customer service at 1-800-462-8782. GM's number for this recall is N212333900.
Seat Belts:critical Fasteners 2020-12-23 · campaign 20V811000 · 470 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts may have been used at one or more fastening locations to secure the seat belts to the vehicle. If an incorrect bolt was used, the seat belt may not be properly attached to the vehicle.
Risk: If a seat belt assembly is not properly attached to the vehicle, the seat belt may not properly restrain an occupant in the event of a crash, increasing the risk of injury.
Fix: GM will notify owners, and dealers will replace the suspect bolts, free of charge. The recall began January 29, 2021. Owners may contact GMC customer service at 1-800-462-8785, Cadillac customer service at 1-800-458-8006, or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202322230.
Electrical System: Instrument Cluster/Panel 2020-12-17 · campaign 20V790000 · 3,203 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade and Escalade ESV vehicles. The front passenger seat belt and airbag status telltale lights located in the overhead console in these vehicles may be set to "night mode" when the vehicle is started using remote start or when the vehicle is turned off and re-started after approximately ten minutes without opening the door. In daytime, if night mode is active, the telltale lights may not be visible, and fail to comply with the re
Risk: If the telltale lights are not visible, the driver and front passenger may not know that the front passenger is unbuckled or has a deactivated air bag, increasing the risk of passenger injury in a crash.
Fix: The body control module (BCM) software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began February 1, 2021. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202319980.
Service bulletins (817)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2024-05-01 · 21-NA-043 · Service Bulletin/Repair Instructions
this bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
Unknown Or Other 2024-05-01 · 06-00-89-029V · Service Bulletin/Repair Instructions
this service bulletin includes information on interior cleaning - instrument panel (ip), hard or plastic surfaces, seats, carpet, leather, vinyl, fabric cleaner, stain remover, restorer - product availability.
Electrical System 2024-04-30 · 23-NA-064 · Service Bulletin/Repair Instructions
this service bulletin provides information on the transport mode feature, also known as logistics mode, which is used to increase the 12v battery stand time of the vehicle during transit and or long period of stand time at the dealerships.
Electrical System 2024-04-30 · 13-08-116-001J · Service Bulletin/Repair Instructions
the intent of this service bulletin is to identify aftermarket aldl or dlc interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
Unknown Or Other 2024-04-30 · 10-08-110-001K · Service Bulletin/Repair Instructions
this service bulletin provides information on proper use of floor mats.
Electrical System 2024-04-26 · 23-NA-125 · Service Bulletin/Repair Instructions
this service bulletin provides information for dealers/technicians on over the air (ota) and in market enhancement (ime) faqs.
Showing the 6 most recent of 817 bulletins. Search all of them free at nhtsa.gov.
What owners report
2023-11-08 · Power Train · 39,000 mi“the contact owns a 2021 cadillac escalade. the contact stated that while driving approximately 70 mph, the message "service transmission now - unable to shift soon" was displayed. the vehicle was later driven to the local dealer however, the cause of the failure was not yet determined. the manufacturer was not yet notified of the failure. the failu…”
2023-04-19 · Structure:body · 💥 crash“on 2/21/23, at 1245, i hit the rear bumper of my 2021 cadillac escalade when i backed up after i had scraped the driver side of my door panel as i drive thru a gated parking area. i started driving forward, turned left onto the back row of parking area. suddenly the car accelerated very fast like from 0-60 mph. i quickly tried to step on the bra…”
2023-04-07 · Exterior Lighting“the contact owns a 2021 cadillac escalade. the contact received notification of nhtsa campaign number: 22v827000 (exterior lighting) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacture…”
2023-03-01 · Service Brakes“my wife pulled out of a parking lot and was driving down the road at approximately 30mph when the brakes stopped working entirely. there was no response when she pushed on the brake pedal. the car displayed 3 warnings on the driver display: brake system failure 62 mph top speed service stabilitrak service trailer brake system my wife was able …”
2023-02-25 · Engine“as far as the findings from the diagnosis, the dealer advised that inspection found crank bearing failure. the engine has been ordered but does not have an eta at this time. …”
2023-01-16 · Engine“i was driving with my family of five on i-15 in utah county, ut, on 01-14-23 when the ability to accelerate was impacted. we noticed a strange noise from the engine compartment too. after about ten seconds of the strange noise and as i was attempting to cross four lanes of traffic to pull over, the car gave an oil pressure problem reading and shut …”
2022-12-05 · Engine“friday evening i was left stranded on the side of the road in my 2021 cadillac escalade with less than 30k miles that i actually purchased brand brand new about a year or so ago. the vehicle slowed to a crawl in the fast lane of i65 as cars and semis whipped past me as i attempted to use any last moment to get the shoulder. i finally get to the …”
2022-08-19 · Seat Belts“hello, i own two 2021 cadillac escalades that i brought into my local cadillac dealership to get the recent "third row seatbelt retention" remedied. they both return with no repairs needed after a thorough inspection was completed. may i ask how long does it take for my vehicles to be cleared/remedied on the website? my dealership has already sent …”
2022-06-02 · Service Brakes“4/24/2022 vehicle locks in neutral in major roads as your driving and motor seized i have several videos last night as of 5/01/2022 vehicle locked into park as i was going 50 miles with oncoming traffic i was in fear of danger thank god was able to pull off into side ditch …”
2021-11-19 · Exterior Lighting:back Up Lights“2021 cadillac escalade. consumer stated that the tail lights on the vehicle were intensely bright. …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.