2021 Off Grid Trailers Switchback problems, complaints & recalls
Safety recalls (2)
Equipment:appliance:oven/Stove/Cooktop 2023-03-02 · campaign 23V139000 · 150 vehicles
Defect: Off Grid Trailers (Off Grid) is recalling certain 2020-2022 Pando, 2020-2023 Expedition, and Switchback travel trailers, equipped with certain SDS2 2-Burner Drop-in Cooktops. The internal aluminum burner tubes that connect to the gas valves may fracture and cause a gas leak.
Risk: A gas leak in the presence of an ignition source can increase the risk of a fire.
Fix: Dealers will install a regulator support bracket in unsold vehicles. The remedy for sold units include inspecting the burner tubes, and repair, as necessary, free of charge. Previously sold units will be inspected and replace the cooktop as necessary, free of charge. Owner notification letters were mailed April 14, 2023. Owners may contact Off Grid customer service at 1-780-616-2830.
Equipment:appliance:oven/Stove/Cooktop 2022-06-07 · campaign 22V400000 · 300 vehicles
Defect: Off Grid Trailers (Off Grid) is recalling certain 2021-2022 Expedition, Pando, and Switchback travel trailers equipped with certain 2-burner cooktops. The burner control valves may become damaged, causing a gas leak.
Risk: A gas leak in the presence of an ignition source can increase the risk of a fire.
Fix: Off Grid will work with Dometic to replace the cooktops, free of charge. Owner notification letters were mailed August 17, 2022. Owner's may contact Off Grid customer service at 1-800-786-3221.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.