2021 Polestar Polestar 1 problems, complaints & recalls
Safety recalls (3)
Electrical System:12v/24v/48v Battery 2023-05-22 · campaign 23V361000 · 66 vehicles
Defect: Polestar Automotive USA, Inc. (Polestar) is recalling certain 2020-2021 Polestar 1 vehicles. Defective high-voltage battery cells may cause the battery to overheat when fully charged.
Risk: The high-voltage battery overheating increases the risk of a fire.
Fix: Dealers will replace the high-voltage battery pack and restore the electric driving range as necessary, free of charge. Owner notification letters were mailed June 66, 2023. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R102316. Note: This recall supersedes Recall 22V-926 (R10216). Any vehicle that received the interim repair under Recall 22V-926 (R10202) will still need to have the remedy for 23V-361 (R10216) performed.
Electrical System:12v/24v/48v Battery 2022-12-14 · campaign 22V926000 · 66 vehicles
Defect: Polestar Automotive USA, Inc. (Polestar) is recalling certain 2020-2021 Polestar 1 vehicles. Defective high-voltage battery cells may cause the battery to overheat when fully charged.
Risk: The high-voltage battery overheating increases the risk of a fire.
Fix: Dealers will replace the high-voltage battery cells, free of charge. Remedy parts are expected to become ready by June 2023. As an interim repair, owners will need to take their vehicle to a dealership for a software update. Interim notices were mailed January 31, 2023. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10202. Note: This recall has been superseded by Recall 23V361 (R102316). Any vehicle that received the interim repair un
Seat Belts:rear/Other:retractor 2021-09-01 · campaign 21V683000 · 2 vehicles
Defect: Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 Polestar PS1 vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: An unsecured child restraint system can increase the risk of injury during a crash.
Fix: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10112.
Service bulletins (61)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-03-06 · 36628.3.0 · Service Bulletin/Repair Instructions
this is a technical journal: connectivity certificates
Unknown Or Other 2025-06-13 · 37396 · Service Bulletin/Repair Instructions
this is a technical journal: window and glass claim information request. submit a tie report.
Unknown Or Other 2025-06-06 · 37396 · Service Bulletin/Repair Instructions
this is a technical journal: window and glass claim information request. submit a tie report.
Unknown Or Other 2024-06-13 · 36986 · Service Bulletin/Repair Instructions
this is a technical journal: sensus software ihu improvements. download software.
Electrical System 2024-02-29 · 36876.1.1 · Service Bulletin/Repair Instructions
this is a technical journal: 12v battery testing / maintenance guide. to be used as reference material when charging, maintaining, and/or testing 12v batteries for spa/cma vehicles
Electrical System:software 2023-04-21 · PB3028-S10230 · Service Bulletin/Repair Instructions
polestar software update.
Showing the 6 most recent of 61 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.