2021 Rolls-Royce Cullinan problems, complaints & recalls
Safety recalls (2)
Seats:mid/Rear Assembly:recliner 2026-03-12 · campaign 26V143000 · 102 vehicles
Defect: BMW of North America, LLC (Rolls-Royce) is recalling certain 2020-2026 Rolls-Royce Cullinan vehicles. The fixing bolts may not have been properly tightened. The bolts may loosen and damage the left or right rear seat belt webbing or allow the backrest to move under pressure from items in the luggage compartment.
Risk: A damaged seat belt or unsecured seat back may not adequately restrain the seat occupant, increasing the risk of 135/2,000 Safety Risk: Crash Fire Death Injury Consumer Advisories: Do Not Drive Park Outside Remedy Description:injury during a crash.
Fix: Owners are advised not to use the rear seats or luggage compartment until the remedy has been completed. Dealers will inspect, tighten, or replace the fixing bolts as necessary, free of charge. In addition, the left and right rear seat belts will be inspected and replaced as necessary, free of charge. Owner notification letters were mailed May 1, 2026. Owners acmay contt Rolls-Royce M Cotor Carsustomer Relations and Services at 1-833-765-5727.
Seat Belts 2021-07-21 · campaign 21V554000 · 21,537 vehicles
Defect: BMW of North America, LLC (BMW) is recalling certain 2021 2 Series (230i, 230i xDrive, M240i, M240i xDrive), 330e, 330e Xdrive, 4 Series Coupe (430i, 430i xDrive, M440i xDrive) M4 Coupe, M4 Competition Coupe, BMW 4 Series Convertible (430i, M440i), BMW X1 sDrive28i, xDrive28i, 2 Series Gran Coupe (228i, 228i xDrive, M235i xDrive), M2 Competition Coupe, 330i, 330i xDrive, M340i, M340i xDrive, M3, M3 Competition, 530i, 530i xDrive, 540i, 540i xDrive, MINI Hardtop 2 Door (Cooper, CooperS, JCW), X2
Risk: During a crash, a seat belt retractor that does not function as intended increases the risk of injury.
Fix: Dealers will inspect the seat belt retractors (including the seat belts) and, if necessary, replace the retractors, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact BMW customer service at 1-800-525-7417; 1-866-825-1525 (MINI); 1-877-877-3735 (Rolls Royce); and 1-888-270-9371 (Toyota).
Service bulletins (38)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2025-09-05 · RRA08202502 · Service Campaign
a small number of rolls-royce cullinan (rr31) vehicles have been identified as having a potential issue concerning the key recognition. due to a software error, the vehicle key may not be reliably recognized inside the trunk (boot) of the vehicle. this may potentially allow the vehicle to be locke
Engine And Engine Cooling 2022-12-21 · RRA12202207 · Service Bulletin/Repair Instructions
a rolls-royce phantom (rr11/12), ghost (rr21/22) and cullinan (rr31) vehicles have been identified as having a potential issue concerning the 2 x coolant pipe connections at the cylinder head. the coolant pipe retaining clips (jubilee clips) may not have been fitted in the correct position, which c
Equipment:electrical 2022-08-16 · A08202201UC · Service Bulletin/Repair Instructions
the vehicles identified may potentially not transfer incoming voice audio during a telematics call due to the 3g network deactivation in the united states. therefore, this will affect all connected services voice audio in an emergency call (e-call), concierge call and roadside assist calls.
Electrical System 2022-07-27 · A07202206 · Service Bulletin/Repair Instructions
the vehicles identified may potentially not transfer incoming voice audio during a telematics call due to the 3g network deactivation in the united states. therefore, this will affect all connected services voice audio in an emergency call (e-call), concierge call and roadside assist calls.
Structure:body:tailgate 2022-06-15 · A06202204 · Service Bulletin/Repair Instructions
service action tailgate spindle drive replacement
Structure:body:tailgate 2022-04-28 · RRA04202206 · Service Bulletin/Repair Instructions
the affected vehicles have been identified as having a potential issue concerning the bottom (lower) tailgate spindle drive mechanism. it could be possible that faulty spindle drive for the bottom tailgate may have been installed, which could fail over time. note: it is still possible to manually
Showing the 6 most recent of 38 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.