2022 Thor Motor Coach Sanctuary problems, complaints & recalls
Most-reported problem areas: Electrical System:alternator/Generator/Regulator (2) · Power Train (1)
Safety recalls (2)
Equipment:mechanical:carrier/Rack 2023-06-27 · campaign 23V447000 · 213 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2022-2024 Tranquility and 2022-2023 Sanctuary motorhomes. The R-bike rack arms may fracture and detach.
Risk: A bike rack that detaches from the vehicle increases the risk of a crash.
Fix: Dealers will replace the defective components of the bike rack, free of charge. Owner notification letters are expected to be mailed August 26, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000297.
Equipment:recreational Vehicle/Trailer:lpg Systems:lines And Fittings 2022-05-05 · campaign 22V300000 · 3,374 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2022 Scope, Tellaro, Sanctuary, Delano, Sequence, Tranquility, Rize, Synergy, Quantum, Magnitude, Geneva, Compass, Chateau, Four Winds, and 2022-2023 Tiburon, and Gemini vehicles. The quick disconnect fittings in the LP gas system may be cracked, causing a gas leak.
Risk: A gas leak in the presence of an ignition source can increase the risk of a fire.
Fix: Dealers will replace the quick disconnect fittings, free of charge. Owner notification letters were mailed June 27, 2022. Owners may contact TMC customer service at 1-877-855-2867.
Service bulletins (7)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Seat Belts 2023-05-03 · TSB 23-02 · Service Bulletin/Repair Instructions
the seatbelts for the rear, side facing seats may be too long for some passengers.
Structure 2022-09-22 · TSB 22-12 · Service Bulletin/Repair Instructions
wood stiles are delaminating due to the vendor changing the glue used for the wrapped stiles.
Back Over Prevention 2021-08-19 · RC000236SAOwner · Service Bulletin/Repair Instructions
on certain mercedes-benz sprinter vans, the mbux multimedia system software might not meet specifications. under very specific conditions, the mbux multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. accordingly,
Back Over Prevention 2021-08-19 · RC000236SADealer · Service Bulletin/Repair Instructions
on certain mercedes-benz sprinter vans, the mbux multimedia system software might not meet specifications. under very specific conditions, the mbux multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. accordingly,
Seats 2021-08-12 · RC000235SAOwner · Service Bulletin/Repair Instructions
mbag has determined that on certain mercedes-benz sprinter vehicles that are equipped with electrically adjustable front swivel-seats, the seat wiring harness may be improperly routed or mounted within the swivel-seat frame and could become pinched and damaged during the electric adjustment of the s
Seats 2021-08-12 · RC000235SADealer · Service Bulletin/Repair Instructions
mbag has determined that on certain mercedes-benz sprinter vehicles that are equipped with electrically adjustable front swivel-seats, the seat wiring harness may be improperly routed or mounted within the swivel-seat frame and could become pinched and damaged during the electric adjustment of the s
Showing the 6 most recent of 7 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-06-17 · Electrical System:alternator/Generator/Regulator“secondary alternator, installed by thor is improperly installed and not grounded causes multiple failures and fire risk.…”
2025-01-22 · Electrical System:alternator/Generator/Regulator“second alternator repeated failures. well known issue for these thors with ballard 170xt alternator…”
2022-11-23 · Power Train“at 10000 miles this developed issues with the transmission not shifting into gear. dealer repair shop stated the “ism” is not communicating with the vehicle. after, installing a replacement part, the problem remains. …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.