2022 Volvo Bus 9700 problems, complaints & recalls
Safety recalls (2)
Equipment:other:labels 2026-09-18 · campaign 26V600000 · 1,236 vehicles
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk: The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Fix: Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Equipment:electrical:navigational System(Global Positioning System) 2022-12-12 · campaign 22V917000 · 20 vehicles
Defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2022 9700 buses. The GPS devices may have been installed incorrectly, which can cause an accelerator pedal sensor malfunction and lead to an unexpected loss of drive power.
Risk: A loss of drive power can increase the risk of a crash. Additionally, a disabled bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
Fix: Prevost will inspect and reinstall the GPS devices, if necessary, free of charge. Owner notification letters are expected to be mailed January 31, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Service bulletins (5)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2024-04-16 · MI24-83 · Service Bulletin/Repair Instructions
this procedure eliminates the step moving.
Engine And Engine Cooling 2023-03-30 · EC0026_B · Service Bulletin/Repair Instructions
on the vehicles affected by this bulletin, the vehicle emission control information label must be replaced. revision: b - causal part changed, was 010352, becomes 85152363. no impact on procedure or parts involved.
Equipment:other:owners/Service/Other Manual 2023-02-10 · SMB00 · Service Bulletin/Repair Instructions
google built in premium customer experience program
Visibility 2023-01-12 · WB22-85 · Service Bulletin/Repair Instructions
windshield glasses cracking issue corrective measures.
Equipment:other:owners/Service/Other Manual 2022-11-22 · SMB00-042 · Service Bulletin/Repair Instructions
volvo complimentary factory scheduled maintenance.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.