2023 Lexus Rx500h problems, complaints & recalls
Safety recalls (1)
Air Bags:frontal:driver Clockspring/Spiral Cassette 2023-07-12 · campaign 23V480000 · 152,927 vehicles
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirem
Risk: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
Fix: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
Service bulletins (6)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2023-05-25 · 23LD03-2 · Service Bulletin/Repair Instructions
ti: technical instructions for limited service campaign 23ld03 dcm replacement certain 2023 model year rx350 certain 2023 model year rx350h certain 2023 model year rx500h
Equipment:electrical 2023-05-25 · 23LD03 · Service Bulletin/Repair Instructions
rl: the subject vehicles are equipped with a data communication module (dcm) which supports the use of connected service utilities such as roadside assistance, automatic collision notification, and emergency assistance (sos). these connected services are available as a free trial subscription when t
Equipment:electrical 2023-05-25 · 23LD03-1 · Service Bulletin/Repair Instructions
dp: the subject vehicles are equipped with a data communication module (dcm) which supports the use of connected service utilities such as roadside assistance, automatic collision notification, and emergency assistance (sos). these connected services are available as a free trial subscription when t
Electrical System 2023-05-11 · L-TT-0322-23 · Service Bulletin/Repair Instructions
tt: vehicle may exhibit one or all in combination of the following dtc u115687 or u11b900 or u11b987 or u11bf87 shortly after short pin installed during pds/pdi
Equipment:electrical 2023-05-01 · L-TT-0323-23 · Service Bulletin/Repair Instructions
tt: when setting up the lexus interface (21mm) user profile, if the qr code is not working please use the following recommendations
Electrical System 2023-02-17 · LTT032223 · Service Bulletin/Repair Instructions
tt: vehicle may exhibit one or all in combination of the following dtc u115687 or u11b900 or u11b987 or u11bf87 shortly after short pin installed during pds/pdi.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.