2023 Mercedes-Benz Cla 250 problems, complaints & recalls
Most-reported problem areas: Steering (1) · Engine (1) · Air Bags (1)
🧭 Reliability snapshot
Compared against other Mercedes-Benz Cla 250 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (0)
No recalls on record for this model year (campaigns announced since 2010).
Service bulletins (178)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Steering 2026-09-26 · LI46.10-P-080896 · Service Bulletin/Repair Instructions
complaint slight creaking noises when steering. cause noises may come from one or more sleeves of the horn contact plate. remedy remove the horn contact plate and check the sleeves for noise; see attached video. if necessary, apply lubricant to the sleeves.
Service Brakes 2026-09-22 · LI42.10-P-078779 · Service Bulletin/Repair Instructions
complaint repeat workshop visit for vehicle vibration while braking from 60mph. note: although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. cause although the cause of the vibra
Electrical System 2026-09-15 · LI82.60-P-080383 · Service Bulletin/Repair Instructions
complaint radio station cover art does not refresh when switching stations. the ui continues to show the old station’s artwork instead of updating to the new one. cause when a new station change request is triggered, a temporary glitch is causing the head unit application to fail to overwrite the pr
Structure:body 2026-09-14 · LI82.62-P-078631 · Service Bulletin/Repair Instructions
complaint clanking noise from the area of the speakers in the doors. cause under analysis. remedy to narrow down the cause, first of all remove the door trim. • if the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary,
Power Train 2026-08-29 · LI 27.10-P-080851 · Service Bulletin/Repair Instructions
complaint intermittent shift feel or thud/clunk noise perceived, such as a brief jerk or transmission reaction during certain driving situations. may be most noticeable when transitioning from a coasting condition to accelerator pedal application. may occur in all drive modes. cause dual‑clutch tran
Electrical System 2026-08-29 · LI27.19-P-080869 · Service Bulletin/Repair Instructions
complaint temporary no start condition with check engine light and multiple warning messages. when performing a quick test, the following fault code is stored in y3/14 ‑ transmission control for 8‑speed dual‑clutch transmission (dkg): p24f100 the wake‑up line of the control unit has a short circuit
Showing the 6 most recent of 178 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-12-30 · Air Bags · 💥 crash“i slid on snow during a storm and hit head on to an oncoming car and my car has been deemed a total loss. during the crash not a single airbag at all deployed. i hit the windshield and the dash, at least one should have gone off, but none of them deployed in the car…”
2025-12-23 · Steering · 💥 crash“while executing a right turn, the steering wheel became locked. the driver attempted to apply the brakes, but they were unresponsive. consequently, the vehicle collided with the divider.…”
2025-10-03 · Engine“during regular use my 2023, mercedes cla 250, had a fault in the instrument display in which the display shut off completely. only the media display remained on, however the media display is completely useless in this scenario, only the instrument display can show the speed in which the vehicle is traveling and the rpm range in which the vehicle is…”
2025-06-10 · Unknown Or Other“i own a 2023 mercedes cla250 vin: [xxx]. this morning i was driving 50 mph on a road with no traffic, no car in front or behind me, no trees or overhead wires and my sunroof imploded. i have the privacy screen closed which saved me from the shards of glass raining on me. i have included pictures of the roof as well of the poor quality of the glass…”
2024-04-29 · Unknown Or Other“i was driving on hwy 301 in maryland at 5am. my sunroof exploded. it was like a bomb went off hatterung glass all over my face and body…”
2024-03-14 · Unknown Or Other“exploding sunroof. dealership will not accept responsibility even though this is a known issue with their cars. this exploded on the highway and could have caused major issues for other drivers and myself with flying glass. there was not any external impact that caused the explosion. mercedes needs to recall and fix this issue to prevent other acci…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.