2023 Mercedes-Benz Eqe 500 4matic problems, complaints & recalls
Most-reported problem areas: Power Train (2)
Safety recalls (3)
Steering:critical Fasteners 2025-08-20 · campaign 25V533000 · 3,749 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2026 EQE and GLC vehicles. Please see the recall report for a complete list of models. The steering coupling bolt may have been improperly tightened, allowing the steering coupling to loosen from the steering rack.
Risk: A loose steering coupling can cause a loss of steering control, increasing the risk of a crash.
Fix: Dealers will tighten the steering coupling bolts as necessary, free of charge. Owner notification letters were mailed October 6, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Back Over Prevention:warnings:external/Pedestrian Alert 2025-06-05 · campaign 25V366000 · 94 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
Risk: A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.
Fix: Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.
Electrical System:wiring:fuses And Circuit Breakers 2025-05-12 · campaign 25V255000 · 443 vehicles
Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 C-Class, E-Class, S-Class, SL, GLC, EQE SUV, EQE, EQS SUV, and EQS vehicles that were incorrectly repaired under recall 24V-115. An incorrect fuse box that was not designed for the vehicle may have been installed.
Risk: An incorrect fuse box can result in a sudden loss of drive power or a loss of critical safety functions such as the restraint systems or instrument cluster, increasing the risk of a crash or injury. Additionally, there could be an increased risk of a fire.
Fix: Dealers will inspect and replace the main fuse boxes, free of charge. Owner notification letters were mailed June 6, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025050003/4.
Service bulletins (123)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Steering 2026-09-26 · LI46.10-P-080896 · Service Bulletin/Repair Instructions
complaint slight creaking noises when steering. cause noises may come from one or more sleeves of the horn contact plate. remedy remove the horn contact plate and check the sleeves for noise; see attached video. if necessary, apply lubricant to the sleeves.
Electrical System 2026-09-25 · OTA-Comm. Mod. SW. Update · Over The Air
a software update will be performed that provides enhancements to the robustness and system stability of the communication module. the update is free of charge and runs in the background, which takes about 8 minutes to install. during this time, the vehicle can be driven without any restrictions, an
Service Brakes 2026-09-22 · LI42.10-P-078779 · Service Bulletin/Repair Instructions
complaint repeat workshop visit for vehicle vibration while braking from 60mph. note: although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. cause although the cause of the vibra
Electrical System 2026-09-17 · LI54.30-P-080963 · Service Bulletin/Repair Instructions
complaint issue after ota update ic odometer reading blank("_ _ _ _") ic maintanence data unavailable cause ota update e61.0 remedy in the ic control unit log, please check the following information: verify whether dtcs b228229, b228287, and b226656 are present in either a or a+s. verify that status
Electrical System 2026-09-15 · LI82.60-P-080383 · Service Bulletin/Repair Instructions
complaint radio station cover art does not refresh when switching stations. the ui continues to show the old station’s artwork instead of updating to the new one. cause when a new station change request is triggered, a temporary glitch is causing the head unit application to fail to overwrite the pr
Structure:body 2026-09-14 · LI82.62-P-078631 · Service Bulletin/Repair Instructions
complaint clanking noise from the area of the speakers in the doors. cause under analysis. remedy to narrow down the cause, first of all remove the door trim. • if the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary,
Showing the 6 most recent of 123 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-04-16 · Power Train“on april 15, 2026 at approximately 1:30 pm pt, i entered my 2023 mercedes-benz eqe suv 500 4matic (approximately 20,000 miles) in my garage. the vehicle was not plugged in or charging prior to entry. i opened the car, sat in the driver's seat, and authenticated via the fingerprint scanner. the seat began adjusting to my stored profile position. whi…”
2026-04-08 · Power Train“vehicle shut down while driving on highway, repeated drive system malfunction, turtle mode. the vehicle has experienced a recurring, unresolved drivetrain malfunction — specifically, a drive system malfunction and battery malfunction causing the vehicle to enter severely reduced-power mode ("turtle mode") — that has persisted through a minimum of …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.